02-12-2017 12:11
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02-12-2017 12:11
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Bpm, not showing on app. It did in the past, not now. Don't know what changed. Any suggestions?
02-12-2017 13:33
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02-12-2017 13:33
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Same thing for my charge 2. Stopped working about 2 days ago.
02-12-2017 23:33
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02-12-2017 23:33
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Mine stoped showing this 5 days ago. It doesn't even show it on the charge 2 just get 2 lines then when I check again I'm doing cardio/fat burn even when I've been sat down for past few hours doing nothing. This then registers falsely on my workout programme which is annoying

02-13-2017 06:13
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SunsetRunner
02-13-2017 06:13
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Since the problems started suddenly, the first thing I would do is restart your Fitbit devices. Tap Here for instructions. If that does not do the trick, please let me know.

02-13-2017 06:18
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02-13-2017 06:18
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Hi carol-B, that is one of the first things that I did but it still hasn't fixed the problem. The only thing my Fitbit is doing is tracking my steps, not my bpm or route I take on my exercise

02-13-2017 07:10
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SunsetRunner
02-13-2017 07:10
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Hi @Cazzie3500. Smart of you to try the restart first! Questions for you -
- When I have the BPM tracking on my Charge 2, I see lights flashing. Do you see flashing lights?
- Is your setting for heart rate on Auto or On?
Afraid I don't use the exercise tracking so cannot help there. But let's get the BPM fixed, then hopefully someone else can help with that situation.

02-13-2017 07:21
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02-13-2017 07:21
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Here are the steps that I did to get it working again.
1) I did restart the charge 2
2) On the Bluetooth menu of my iOS device I chose forgot this device.
3) Then I opened the Fitbit app and clicked on the accounts tile on the lower right side.
4) Now look for notifications and select it. It will say it needs to pair with your Bluetooth and ask for permission.
5) Once you give it permission and it is paired again it should start working again and show on your Bluetooth menu again.
That's how I got mine to start again.
Good Luck
Sent from Troy's iPhone

02-13-2017 07:21
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02-13-2017 07:21
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Here are the steps that I did to get it working again.
1) I did restart the charge 2
2) On the Bluetooth menu of my iOS device I chose forgot this device.
3) Then I opened the Fitbit app and clicked on the accounts tile on the lower right side.
4) Now look for notifications and select it. It will say it needs to pair with your Bluetooth and ask for permission.
5) Once you give it permission and it is paired again it should start working again and show on your Bluetooth menu again.
That's how I got mine to start again.
Good Luck
Sent from Troy's iPhone
02-13-2017 08:07
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02-13-2017 08:07
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Hi Carol-B, I have flashing green lights at the back of my Fitbit and I have cleaned that aswell in case it was dirty. I did the steps that Troy also suggested but that hasn't sorted it out either 😩
Going to to go in another walk in a bit & will try the route tracker again and see if it works this time as that could have been because my phone was only on 50% charge, though I can't really see that making much difference
it is really frustrating and will probably something simple

02-13-2017 08:10
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02-13-2017 08:10
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Hi Troy, I have just done this and it's still not working just two lines still showing. I even rebooted it again after following your steps but to no avail. I hoped your advise would have sorted it for me.
i have contacted Fitbit about this problem & will wait to see what they suggest

02-13-2017 09:56
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02-13-2017 09:56
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Good Luck
Sent from Troy's iPhone

02-13-2017 11:24
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02-13-2017 11:24
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Fitbit are sending me a replacement one as they think this one could be faulty especially as it's only 3 weeks old
Sent from my iPhone
02-13-2017 11:34
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02-13-2017 11:34
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Don
Sent from my iPhone

02-13-2017 13:09
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02-13-2017 13:09
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In my case I think it had more to do with the Bluetooth connection than the reboot. Try a new pairing even if it shows that it is connected.
Sent from Troy's iPhone

02-14-2017 08:55
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02-14-2017 08:55
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Tburas,
The reboot did not work, but the bluetooth re-pairing did. thanks!

02-14-2017 09:51
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02-14-2017 09:51
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Sent from Troy's iPhone

02-24-2017 17:11
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02-24-2017 17:11
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My hr is not updating. I've tried all suggestions. It's says it's connected on the iOS app. I've rebooted , reinstalled, notifications are on, do not disturb is off, I've spoke to three Fitbit reps and they have had no other complaints about this issue. They don't know how to fix it. I need help

02-24-2017 17:14
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02-24-2017 17:14
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Sent from my iPhone

02-24-2017 17:15
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02-24-2017 17:15
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Now it says it's syncing but won't connect. I checked my Bluetooth in the car and it works. It's not my iPhone. My fit bit is three weeks old, it's now or never to return to kohls. Not sure what to do. I want my hr back.

02-24-2017 20:17
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02-24-2017 20:17
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Sent from Troy's iPhone

