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Can't login into account

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‎08-11-2020 04:39 - last edited on ‎08-12-2020 08:31 by Fitbit Moderator

‎08-11-2020 04:39 - last edited on ‎08-12-2020 08:31 by Fitbit Moderator

just recently updated to newest iOS this morning

with correct username and password I cannot login to the app, with the message check username and password (I know they're correct, I have had my account since Christmas, with emails and weekly updates from fitbit in my gmail inbox).

 

turned phone on and off and then deleted and re-downloaded app (still nothing) before making new account with original email. fitbit seems to have completely forgotten about my old account overnight and it has completely disappeared. As far as I can tell the customer support is shocking, but I am in need of help here.

 

I then make a new account with my email and nothing is where it was, only having data for today

 

 

Moderator Edit: Clarified subject

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‎08-12-2020 01:36 - last edited on ‎08-12-2020 08:32 by Fitbit Moderator

‎08-12-2020 01:36 - last edited on ‎08-12-2020 08:32 by Fitbit Moderator

two days ago after recent iOS update, suddenly unable to login to my fitbit account. It is as if my account has completely disappeared, and the 100% correct username and password are not recognised when attempting to log in. When sending an email to my email for forgotten password, no email appears, and yet I have countless emails since Christmas of 2019 with weekly updates and badges earned from the account. 

 

I would like to get my account back, and otherwise, the fitbit is working fine.

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‎08-12-2020 08:29 - last edited on ‎11-15-2024 06:57 by Fitbit Moderator

In response to charlie1234567

‎08-12-2020 08:29 - last edited on ‎11-15-2024 06:57 by Fitbit Moderator

Hi @charlie1234567 It's great to see that you've visited the Fitbit Community!

Sorry to hear that you can't log into your account. I have requested more information about this via PM so I can better assist you.

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-11-2020 10:07

‎12-11-2020 10:07

I cannot logon the Fitbit app via my phone (this is new, I have logged on forever via my phone) - The phone app indicates that my userid and/or password is wrong... but I can logon via the web app with the same credentials... and I also noticed that the link from my Fitbit scale over to MyFitnessPal via Fitbit stopped working this morning (I do this daily),  Help.

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