Charge 2 doesn't receive text notifications

[Maggie71]

I recently purchased a charge 2 and I am unable to receive text notifications on IPhone 6 running iOS 10. i had contacted customer service they told me all these tricks to do, nothing worked. They had me send mine back and sent me out a new one. The whole process took two weeks. I now have the new one they sent me and would you believe the same problem. Also jus as the other one it only got some of my call notifications. I am very frustrated as this is one of the reasons I upgraded from the charge hr. Is there any solution to getting these notifications to work?

[Rich_Laue]

Yes I would believe that the problem is the same, usually notifacation a are on the phone end. Insides barely I know nothing about iOS except that in the phones notification center there is sonnething that has to be enabled and that this frequently gets over looked. 

[Kmransom123 · Accepted solution]

@Maggie71  On the Iphone, make sure you have "Allow in notification center". "Show in Notification Center" and "Show on lock screen" all enabled.

[Gunner7 · Accepted solution]

I had the same issue!!
You must have text notifications set to display in the iPhone notification center. On your iPhone go to Settings/Notifications/Messages then select Show In Notification Center!
Now texting notifications work!

[Maggie71]

Wow after many emails to Fitbit customer service and being without it for two weeks you told me how to fix it. Thank you!!

[tswitzer60]

How did you get it fixed.  It worked when I got the charge 2 for Christmas but then it stopped.  

[Gunner7]

What have you done so far?? Remember anything you change on the app for setting will only work after you sync it!

[Mijamo15]

Same happened with me. Messages came through from Christmas until about 2 days ago then suddenly stopped. I haven't changed anything in the settings. 

[Gunner7]

Bluetooth tap on charge2 and (forget this device) repair your charge. Then sync you change with the app.

-Setting,

   - Notifications

     - Fitbit,  - allow notifications 

                   - show in notification Centr

Let  we know if it works ! 

[JennzLife]

all of these setting are ON on my iPhone 7 yet still not receiving ANY  notifications on my Charge 2.

[JennzLife]

All setting are set, still no go.

[Gunner7]

You can turn on/off  notifications on the charge 2 with the side button. Press and Hold the button for a few seconds,then you'll see  notifications on or off press again to make the switch! 

[Rich_Laue]

@Jen79 life sometimes it is a simple lock up of the drivers and a phone restart is needed. 

Now if it is a hardware lockup then a phone Shutdown will be required. 

[JennzLife]

Tried that. What ended up
working was adding it again as a new device. All is good now! Thank you!!

Sent from my iPhone

[Barbnc]

Thank you! That solved my issue!

[PhotogAmber]

You're a genius!! This is the solution!!!  Thank you!!!!

[rshryoc]

yep, we had the same issue.  I chatted with customer service for an hour to no avail and they sent me a new tracker.  Got here today and had the same problem.  Your "hack" allowed the text notifications to come right through.  thanks a ton.

[ItsmeJulie]

[ItsmeJulie]

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@Gunner7 wrote:

You can turn on/off  notifications on the charge 2 with the side button. Press and Hold the button for a few seconds,then you'll see  notifications on or off press again to make the switch! 

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It worked! After going through deleting the app, forget device on Bluetooth etc. etc. This was after countless posts/articles Not one mentions that you can turn off/on notifications on the Charge 2 until I read your post. Thank you!

[MelBuck]

Thank you for your help! I finally have it fixed to where I can see my text messages. The one thing that must be done that was not mentioned when you go into Settings/Notifications/Messages you must enable all options. I did not have Show In History enabled. Now that I enabled Show In History, I am able to see my text messages on my Charge 2.  Thanks for the tip!