Charge 3 disconnecting from Bluetooth constantly.

[Trichar11]

Hi. I bought my Charge 3 less than a week ago. Each morning I need to “forget this device” from my iPhone 6s Bluetooth setting then re-pair as overnight it loses sync. My phone is charging but in same room as Fitbit. My previous fitness band costing around £30 never did this.  I’m so disappointed that I think I’m going to have to return device for a refund. Is this a faulty device ? Can I resolve this issue?  Thanks for reading . 

Moderator Edit: Clarified Subject.

[CBOYD1123]

I got rid of my Fitbit and bought an Apple Watch. So much happier! Alarms
work wonderfully, texts and calls come through with no problems.

[Brummieruss]

Spoiler

I was told to rollback IOS to get it working again. No idea how to do that and also why I need to.
Ive our the Fitbit back in its box and will find another device. Really disappointed but I’m not alone by the sounds of it.

[Trichar11]

I actually returned the Fitbit charge 3.  However I purchased a new one just over a month ago and it works perfectly.  

Fitbit will never admit it but it’s clear some are faulty 

[hyankov]

I have both my daughter and wife on Fitbit devices, but as soon as they break down we're moving away from it. Terrible compatibility with phones, stuff just never works and help forum is useless and full of cookie cutter polite but not helpful responses

[MichaelHL]

Agreed, the charge 3 I got was a bit of a letdown with it constantly losing connectivity, and the help the moderator is providing is literally repeating the same thing continuously. Fix it, roll a patch out--do whatever they need to do to justify this expensive piece of rubber.

[CharleneA]

I am having the same issue - so frustrating! The first few days I was receiving notifications on my Charge 3 and now I’m not and I can’t get it to work. I’ve been going through the same steps as you. 

[Trichar11]

Thanks for responding
I actually returned mine. I bough another one a few months later and it has worked fine ,

Sent from my iPhone

[CharleneA]

That’s crazy - I just got mine so you’d think it should be working. Thanks
for replying.
--
Charlene

[crafty169]

I have had same problem since a week after it came out . I’ve tried n tried what fit bit have suggested to no avail it’s various emails back n forth a new fit bit sent out and sure enough the same with that one. My husband has same one yup same problem too.. their is hundreds of people n social media with same problem. It seams fit bit can’t get it right. I never had it with both my previous Fitbit. I won’t buy another one this was supposed to be a better fit it to me it’s the worst and would not recommend them to no one. 

[Trichar11]

Sorry to hear that, I know how frustrating it is.

I returned mine for a full refund . Bought another one 5 months later and ivdd Ed had no issues . I can only think it was faulty

Good luck

Sent from my iPhone

[wougmat]

I have to forget my device and repair it almost every day. I have the Charge 3 and IphoneX.  It looks like this is a huge problem, but I have not seen any solution to the problem.  I also have tried uninstalling the app and reinstalling it.   All my notifications are on and it does work for 18-40 hours at a time, but then always disconnects and has to be repaired again.

[Trichar11]

So annoying isn’t it .

I returned my device for a refund and purchased another one a few months later and it has worked as expected.

Sent from my iPhone

[CBOYD1123]

Interesting to see that it appears they still haven't fixed the Charge 3
and IPhone connectivity issues.
I gave my Charge 3 to a friend and bought an IPhone Watch.

[Trichar11]

Yes I returned mine too . However bought another one a few months later which worked okay . Definitely a wider issue

Sent from my iPhone

[Brummieruss]

Hi I waited for a new iPhone 11 and my Fitbit amazingly worked fine. Made me think problem was iPhoneX that broke during a software update and that Fitbit have failed to test properly. I’m happy now.

Get Outlook for iOS

[sigfreund]

My iPhone X loses connection constantly.  I at least discovered a quicker way of re-establishing connection, do a soft reset and connection is re-established (connect to charging cable and hold button for 8 seconds till smiley face).

[wildlin]

Doesn’t work. This setting too keeps changing back.  

[DebbieStover]

1. iPhone model you're using.  - Iphone 7
2. OS version running on your phone.  - 13.4.1
3. App version (go to Account > Help to get it) - 3.20 (952)
4. Tracker version (tap on the tracker's image in the app to get it)  20001.63.5

First off I do have 2 trackers.  One is the Charge 3 and the other is the Alta HR.  Mainly I wear the Fitbit Charge 3.  I finally got it paired with my phone this morning and it seemed to be working.  However I received a call from my friend and a text a couple of hours later and there was no vibration or message on my band.  When I looked it was unpaired.  I'm beginning to think I need to return this Fitbit and get another type.  Is this a problem with the Charge 3?

[Brummieruss]

Hi

I think I had an iPhone 8 and gave up because the Fitbit would constantly disconnect and no matter what I tried it became frustrating.
I bought a cheap tracker for a few months and then I got a phone upgrade to an iPhone 11 and I tried the Fitbit charge again - and touch wood it has been fine.

Cheers

Get Outlook for iOS

[wildlin]

I’ve got iPhone10/x charge 3. Unpairing daily, no notifications at all anymore. It did work for a while. My husbands Samsung phone works fine with his top model Fitbit. Is this an iOS problem?

Linda Wild