Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[SunsetRunner]

We have to help fitbit to find solutions by telling them what works and
what not. Only together we can succeed. In my case they really tried to
help.. And with all my '' nopes it doesn't work '' they tried to find other
solutions. Hopefully they can fix these problems soon for all fitbit users
adept their software.

Annick

UPDATE:

Omg I know how frustrating it is.
I got obsessed with finding to resolve the problem. After days doing
Nothing else as sitting behind my computer and Trying to resolve the
problems.. I was flipping out.
I gave it up. Was so frustrated. And now I have a new one.. Till now... It
works perfect. Every day I ckeck with fear... Does it still works?
Because it is super when it works... But horrible for my mental health if
not🤨☹️

[rsrqjm]

If the company gave me this device free with stipulation I’d work to find flaws & fixes, I’d agree. But I paid money for this. That’s a big difference.

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UPDATE:

I understand it becomes a challenge to get it to work. Stay cool - don’t let a health device ruin your health!

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[Lbologna3]

I have had my FItbit Charge 3 since Oct 2018. Since then they have replaced it twice for the syncing problem. Now with my third one I am having the same problems. I am tired of going through all the steps to get it to sync once again. Why is this such a problem. I didn't have this problem with the Charge 2, and only purchased this one to use during water aerobics.

[JoyceW]

Did you make sure to remove the charge 2 from your account?  Doing that is what fixed my syncing problems.
Sent from Yahoo Mail on Android

[SunsetRunner]

I do understand. They have to solve the problem asap

[Lbologna3]

Yes that was removed when I received the Charge 3
Linda Bologna

Moderator Edit: Removed Personal Information

[Awilder1]

What works one time doesn't seem to necessarily work the next! For awhile I
could only sync to my iPad anymore, now even THAT isn't working!! I have
only had this since Christmas and the drama and frustration may actually
outweigh the benefit of it at this point

[Lbologna3]

Call them, they sent out two replacements so far.
Linda Bologna

Moderator Edit: Clarified Subject.

[BorealisB.]

Same here it doesn't sinc to my phone its been 3 days now i tryed everything...

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[rsrqjm]

A pro health device may be ruining your health.

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[Awilder1]

Are replacements any good if they have the same sync issue?

[Lbologna3]

Not so far, this one has trouble with it too. But if we don't let them know
it will never get corrected.
Linda Bologna

Moderator Edit: Removed Personal Information.

[rsrqjm]

Who knows at this point? Some people have posted that replacement devices they received have same problems.

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[SunsetRunner]

I know... 🤧

[MarcoGFitbit]

Hello @Barders, @rsrqjm, @Kaisercat, @CB278, @SunsetRunner, @Lbologna3, @JoyceW, @Awilder1, @BorealisB. I hope you're doing well, it's nice to see you around. 

first of all, I would like to apologize for the delay in the response. Thank you for your feedback. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. If you're still haven't contacted our Support Team in regards of this matter, please let us know so we can reach them in your behalf. 

Thanks for your patience and understanding, have a great day. 

[SabuM]

I tried everything you guys mentioned and nothings working please help 

[Lbologna3]

go to their site and you can Chat with them. They will try everything,
Linda Bologna

Moderator edit: removed personal info

[Barders]

I haven't contacted your technical support team directly. Thanks

[Lynn1981]

My husband finally had to call customer service & was on the phone with
them for about 45 min resulting in them sending me a new tracker. So
far so good. Only had it for a few days though!

[Kaisercat]

Right on! Mine works fine except for a few little problems that are easily resolved.

Sent from my iPad