10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
04-02-2020 12:51
04-02-2020 12:51
04-02-2020 12:59 - last edited on 04-29-2020 16:36 by LiliyaFitbit
04-02-2020 12:59 - last edited on 04-29-2020 16:36 by LiliyaFitbit
While it was under warranty they had to send me two. With my newest phineI
can not sync it at all.
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Moderator edit: personal info removed
04-02-2020 13:44
04-02-2020 13:44
Thank you. I will follow up with the company. I have had the watch for only 2 months and it is wearing me down. Nothing but problems.
04-03-2020 11:14
04-03-2020 11:14
I tried everything you suggested, but it is still not syncing. The app says "we found your tracker" but it gets stuck on that screen. The watch itself is showing a date from 3 months ago. I restarted it, I deleted the app, I deleted the device, I turned the phone on and off, and I tried everything on the list. It is still not working. Please help.
04-03-2020 12:17
04-03-2020 12:17
04-03-2020 13:58
04-03-2020 13:58
Same issues with mine. Spoken to customer support and they have tried everything too. Mine is still under warranty so will see what they suggest.
04-03-2020 14:01
04-03-2020 14:01
Rainobointhesky. Sorry cant help much. I have been in contact with customer service and they helped reboot the watch. Worked for a few hours and the not syncing any more. I will have to contact them again. I sent an email and surprise surprise , no reply.
04-28-2020 21:05
04-28-2020 21:05
I have tried everything in that post and it still won't sync, do you have any other suggestions?
04-29-2020 00:25
04-29-2020 00:25
hi jet6804. i am afraid i do not have any other suggestions. the product is a dud and i am battling with fitbit to do something about it. My fitbit does not syn all the time and it is hit and miss.
04-29-2020 12:07
04-29-2020 12:07
04-29-2020 12:33
04-29-2020 12:33
Did the replacements sync ok? If so, I may try calling them. I'm just really frustrated about it.
04-29-2020 18:00
04-29-2020 18:00
04-30-2020 06:32
04-30-2020 06:32
Thanks for the update
05-05-2020 19:32 - last edited on 05-13-2020 19:26 by LiliyaFitbit
05-05-2020 19:32 - last edited on 05-13-2020 19:26 by LiliyaFitbit
My Fitbit charge 3 is not syncing w my android phone. I’ve tried all the steps shown and am growing frustrated. Is there an issue on the fitbit side? Don’t know what else to do besides wanting my money back....
Moderator edit: format
05-06-2020 04:03 - last edited on 05-13-2020 19:25 by LiliyaFitbit
05-06-2020 04:03 - last edited on 05-13-2020 19:25 by LiliyaFitbit
It has been a problem for me since I bought mine. First I had a Samsung S6
and finally after 3 units it was working most of the time. Then I upgraded
my phone to the Samsung S10 and it will never sync. The never want to admit
the Fitbit Charge 3 is a failure. But with all the people I know that have
one, there is always some type of problem. Now mine is losing time and
there is no way to reset it since it will not sync. And yes I have tried
all the steps to make it work again. No luck.
Moderator edit: personal info removed
05-06-2020 04:14
05-06-2020 04:14
05-06-2020 04:59
05-06-2020 04:59
Here's the classic though my wife bought me the charge 4 & guess what exactly the same problems as the 3. It went back 2 days later & I have reverted back to the 2 which works fine no problems.
05-06-2020 05:27
05-06-2020 05:27
05-06-2020 05:32
05-06-2020 05:32
05-06-2020 12:49
05-06-2020 12:49