10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
05-06-2020 13:00
05-06-2020 13:00
05-06-2020 15:17
05-06-2020 15:17
05-06-2020 15:41
05-06-2020 15:41
05-06-2020 15:52
05-06-2020 15:52
05-07-2020 23:49
05-07-2020 23:49
To the Fitbit community: Re Fitbit Charge 3. Thank you for all your words of encouragement, suggestions on how to fix the problem and time you have all taken to post this. I have tried everything that all the users of this "lemon device" suggested and nothing has worked. What started out as a problem with the device/app draining the phone battery, I ended up where I am today i.e. the device is not syncing. I have also spoken with Fitbit technical support ( number of times) and they took me through a "reset" of the device and re-install the app. This worked for around 24 hours and then stopped working. It now works intermittently (syncs when it feels like) with the common message "device can not be located" or words to that effect. Fitbit have, FINALLY, agreed to replace the device although I wonder whether it is worth the effort. I am in Australia and we have some fairly strong consumer laws here- i directed them to the consumer law which says that a product sold had to be "fit" for purpose...funny that but the Fitbit charge 3 is not! Lets see how the replacement goes...when it arrives.
05-08-2020 05:42
05-08-2020 05:42
I phoned and after the normal routine they had me update the Fitbit app. It worked for 3 days and now is back to the 'looking for device' or 'refreshing' message, but nothing happens. My phone, Galaxy s6, sees the device, it just syncs periodically. This is very frustrating when it worked for about 6 months with no issue, then has gotten worse.
05-08-2020 08:52
05-08-2020 08:52
05-08-2020 09:37
05-08-2020 09:37
05-10-2020 20:21
05-10-2020 20:21
On Charge 3 device with good battery charge try
Flick screen to Settings, select
Scroll to About, select
Scroll to Reboot Device, select.
Mine has been good since.
05-12-2020 06:12
05-12-2020 06:12
05-12-2020 12:44
05-12-2020 12:44
I tried, worked once and then not.
05-12-2020 13:23
05-12-2020 13:23
05-14-2020 06:32
05-14-2020 06:32
I've had to restart my fitbit every week now for over a month. At least once every week it stops syncing. It's a piece of crap!
05-14-2020
07:52
- last edited on
05-14-2020
10:11
by
AlvaroFitbit
05-14-2020
07:52
- last edited on
05-14-2020
10:11
by
AlvaroFitbit
I agree, am looking at alternatives.
Moderator edit: removed personal information
05-14-2020 09:49
05-14-2020 09:49
05-14-2020
11:43
- last edited on
05-14-2020
11:48
by
AlvaroFitbit
05-14-2020
11:43
- last edited on
05-14-2020
11:48
by
AlvaroFitbit
Good luck.
Moderator edit: removed personal information
05-14-2020 11:53
05-14-2020 11:53
05-15-2020 18:13
05-15-2020 18:13
Hello all, thank you for your participation in the forums and for sharing your experiences. I am sorry for the delayed response.
Thanks to all for the efforts to resolve the issue with syncing your devices, sharing the solutions and useful tips to help other users. I understand that this can be very frustrating and appreciate your feedback since this helps us to keep improving. If you're experiencing syncing issue after updating to iOS 13.4.1, our team is currently reviewing this issue, you can keep an eye on the updates here.
Meanwhile, please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?
I appreciate your patience and understanding while we work to improve your experience.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-15-2020
18:18
- last edited on
05-17-2020
05:49
by
AlvaroFitbit
05-15-2020
18:18
- last edited on
05-17-2020
05:49
by
AlvaroFitbit
I did this so many times. Fitbit needs to admit this version never worked
and they should compensate us for all the frustration we incurred.
Moderator edit: removed personal information
06-01-2020 00:20
06-01-2020 00:20
This has been going on for weeks are FitBit EVER going to do anything about the issue?
I have iOS 13.5 where to from here?
I have wasted hours disconnecting, reconnecting, syncing, etc, etc and the best I have achieved is a bout 3 days of continuous sync with about half of my data lost for the last couple of weeks.
I have a couple of specialist appointments this week and they both like to look at the Fit Bit data to confirm what is happening - I guess I wont be doing that any time soon.
Please respond and let us poor users know what is going on - I have had a FitBit HR which operated fine for about 4 years until I drowned it, my wife then bought me a supposedly better model!
A long term but v