Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Awilder1]

If it is losing time, I think that means it is full of data.All you can do
is go in and wipe the data off of the fitbit. You can do that from the
fitbit itself. To restart the fitbit to try to sync it, hook it into the
charger, hold the side button about 8sec until you see a smiley face. Then
try to sync again

[Dkwest]

I phoned in today and she said it wasn't compatible with my android, LG 7.
If I would've known that... But its been working fine for the last 5
months....go figure. I don't think I'll be buying another Fitbit anytime
soon...

[jplatter]

I think I would ask to talk to management at where ever you bought it.

[Dkwest]

I def will. Don't really know what they'll do since its been working fine
for 5 months...and just recently is acting up.

[zamboon]

To the Fitbit community:  Re Fitbit Charge 3. Thank you for all your words of encouragement, suggestions on how to fix the problem and time you have all taken to post this.  I have tried everything that all the users of this "lemon device" suggested and nothing has worked.  What started out as a problem with the device/app draining the phone battery, I ended up where I am today i.e. the device is not syncing. I have also spoken with Fitbit technical support ( number of times) and they took me through a "reset" of the device and re-install the app.  This worked for around 24 hours and then stopped working.  It now works intermittently (syncs when it feels like) with the common message "device can not be located" or words to that effect.  Fitbit have, FINALLY, agreed to replace the device although I wonder whether it is worth the effort.  I am in Australia and we have some fairly strong consumer laws here- i directed  them to the consumer law which says that a product sold had to be "fit" for purpose...funny that but the Fitbit charge 3 is not!  Lets see how the replacement goes...when it arrives.

[Pbaillie]

I phoned and after the normal routine they had me update the Fitbit app. It worked for 3 days and now is back to the 'looking for device' or 'refreshing' message, but nothing happens. My phone, Galaxy s6, sees the device, it just syncs periodically. This is very frustrating when it  worked for about 6 months with no issue, then has gotten worse.

[jplatter]

wow, I think you need to return for a new one.

[Dkwest]

Because they said its not compatible with my phone, even though it's been
working fine last 5 months, I am not eligible for refund or replacement.
Guess it's totally buyer beware... I will NOT be purchasing another Fitbit
product. My next step is to return to the store I bought it from to make
sure package states specifically what devices Fitbit IS compatible with...
just a tad frustrating...

[HairyMonkey]

On Charge 3 device with good battery charge try 

  Flick screen to Settings, select

  Scroll to About, select 

  Scroll to Reboot Device, select. 

Mine has been good since. 

[Dkwest]

Thanks! I tried but no luck....😢

[Pbaillie]

I tried, worked once and then not.

[Awilder1]

Idk, I had a TON of trouble with it at first-the setup was difficult, two
weeks it worked then not at all for a month. But then after I cleared
everything,reset it and stared COMPLETELY over with new apps,etc, it has
been fine ever since. I have had it a year and a half. SO no idea

[francoamerican]

I've had to restart my fitbit every week now for over a month.  At least once every week it stops syncing.  It's a piece of crap!

[Lbologna3]

I agree, am looking at alternatives.

Moderator edit: removed personal information

[ConnieGoo]

I am having problems too. I need help!

This fitbit is not very well made. I feel
fitbit should be the source f help to all
the people who are having the problems.
i certainly need help. That is why we pay for
this item. Remember it was NOT FREE!
This is only the right thing for them to do.

Especially since i am without a watch, etc...

[Lbologna3]

Good luck.

Moderator edit: removed personal information

[Dkwest]

I'm going to try pairing it with my iPad...If it doesn't work, I will have
to try another brand...

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences. I am sorry for the delayed response. 

Thanks to all for the efforts to resolve the issue with syncing your devices, sharing the solutions and useful tips to help other users. I understand that this can be very frustrating and appreciate your feedback since this helps us to keep improving. If you're experiencing syncing issue after updating to iOS 13.4.1, our team is currently reviewing this issue, you can keep an eye on the updates here. 

Meanwhile, please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

I appreciate your patience and understanding while we work to improve your experience. 

I'll be around if you have any questions. 

[Lbologna3]

I did this so many times. Fitbit needs to admit this version never worked
and they should compensate us for all the frustration we incurred.

Moderator edit: removed personal information

[Lionfish]

This has been going on for weeks are FitBit EVER going to do anything about the issue?

I have iOS 13.5 where to from here?

I have wasted hours disconnecting, reconnecting, syncing, etc, etc and the best I have achieved is a bout 3 days of continuous sync with about half of my data lost for the last couple of weeks.

I have a couple of specialist appointments this week and they both like to look at the Fit Bit data to confirm what is happening - I guess I wont be doing that any time soon.

Please respond and let us poor users know what is going on - I have had a FitBit HR which operated fine for about 4 years until I drowned it, my wife then bought me a supposedly better model!

A long term but v