10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
06-01-2020
04:08
- last edited on
06-02-2020
06:48
by
AlvaroFitbit
06-01-2020
04:08
- last edited on
06-02-2020
06:48
by
AlvaroFitbit
I gave up with it. I am looking for another brand to wear. This one has
been a problem since I bought it, replaced twice while still under
warranty. After the warranty period it stopped working again. Then when I
updated my phone I can't get it to ever sync. Fitbit company will not take
responsibility for the Charge 3 problems.
Moderator edit: removed personal information
06-01-2020 04:28
06-01-2020 04:28
Same here Linda, replaced twice under warranty so I’m on my third which worked for a few months but recently it has been useless.
They used to be ok, I had a FitBit HR which went without issue for nearly four years until I drowned it then my wife bought me a “better model” complete joke since then and when I get a different device I loose 5 years worth of data - I wonder if FitBit would export the data for me to use on a different device🤔
good luck.
06-01-2020 18:10
06-01-2020 18:10
That is shame...I have received my first replacement device after much deleting, reinstalling etc. Day 1 and seems to be syncing ok...so far. I wonder if it is the device or the app? I also do not understand how the device has got such good reviews from the tech reviews on line (Tech Radar for one). The product is a lemon and Fitbit should do the right thing and withdraw from the market.
06-01-2020 19:21
06-01-2020 19:21
06-02-2020 03:47
06-02-2020 03:47
Good luck with it, I suspect it is the software not the individual devices, perhaps your replacement has the latest software while the rest of the community obviously cant access it?
06-02-2020 03:49
06-02-2020 03:49
Good luck with it.
I am suspecting ist a software issue which Fitbit don't seem interested in sorting, perhaps you new device has the latest software that the rest of the users globally cannot access?
06-02-2020 06:18
06-02-2020 06:18
06-04-2020 16:55
06-04-2020 16:55
I get about 8 days then it isn't syncing again!
06-04-2020 18:27
06-04-2020 18:27
You are doing well, I have just got to about 12 hours since I last did a full reinstall, reboot etc!
Hopefully the update FitBit did yesterday will fix the issue?
06-10-2020 15:03
06-10-2020 15:03
Hello everyone. Thank you for your updates in this thread.
I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts. I sincerely apologize to anyone who has been affected by this issue, our team is actively working on it. Thanks again for your patience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
I also recommend checking this post where you can confirm the troubleshooting suggestions.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-10-2020 17:49 - last edited on 06-10-2020 19:49 by LiliyaFitbit
06-10-2020 17:49 - last edited on 06-10-2020 19:49 by LiliyaFitbit
Anyone tried the newer Versa 2?
--
Moderator edit: personal info removed
06-10-2020 21:41
06-10-2020 21:41
Given how unstable and unreliable the Charge3 has been over the last month I don't think I will be donating any more money to FitBit.
06-10-2020 23:08
06-10-2020 23:08
I gave up a long time ago. It stopped working on first update after purchase and nothing worked to get it going again. No offer of replacement, no customer service help. I bought a Garmin which has been flawless since purchase and threw the Fitbit away. They should have been replaced as there is clearly a design issue which should have triggered a recall.
06-11-2020 03:55
06-11-2020 03:55
I agree, complete rubbish compared to the earlier models, my old FitBit HR never missed a beat over about 4 years until I drowned it!
06-11-2020 06:39
06-11-2020 06:39
My Charge HR had Charge 2 had no issues. This one was maybe 6 months old when I started having issues. Still having issues with syncing.
06-11-2020 13:12
06-11-2020 13:12
Sounds about right, my HR went forever!
I looks like FitBit did a software upgrade about a month ago and since then complete rubbish.
06-18-2020 14:02
06-18-2020 14:02
Your steps were very clear. Worked like a charm. Thanks for your help.
06-18-2020 18:49
06-18-2020 18:49
I'm glad it helped.
The latest Apple upgrade on the iPhone seems to have made it more stable - having said that it will probably put a hex on it!
06-22-2020 17:01
06-22-2020 17:01
Hi everyone. It's good to see you around the Forums.
Thanks for your continued reports about the syncing issues experienced with your Charge 3. Our team has been informed of the impact caused on our users when syncing with iOS devices and they're working hard to identify a solution as soon as possible. I understand how important is to keep your data updated and please know that your feedback won't go unnoticed.
I'll be around if you have another question.
06-22-2020 18:43
06-22-2020 18:43