Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Lbologna3]

I gave up with it. I am looking for another brand to wear. This one has
been a problem since I bought it, replaced twice while still under
warranty. After the warranty period it stopped working again. Then when I
updated my phone I can't get it to ever sync. Fitbit company will not take
responsibility for the Charge 3 problems.

Moderator edit: removed personal information

[Lionfish]

Same here Linda, replaced twice under warranty so I’m on my third which worked for a few months but recently it has been useless.

They used to be ok, I had a FitBit HR which went without issue for nearly four years until I drowned it then my wife bought me a “better model” complete joke since then and when I get a different device I loose 5 years worth of data - I wonder if FitBit would export the data for me to use on a different device🤔

good luck.

[zamboon]

That is  shame...I have received my first replacement device after much deleting, reinstalling etc.  Day 1 and seems to be syncing ok...so far.  I wonder if it is the device or the app?  I also do not understand how the device has got such good reviews from the tech reviews on line (Tech Radar for one).   The product is a lemon and Fitbit should do the right thing and withdraw from the market. 

[Dkwest]

I finally got a replacement and so far, so good.

[Lionfish]

Good luck with it, I suspect it is the software not the individual devices, perhaps your replacement has the latest software while the rest of the community obviously cant access it? 

[Lionfish]

Good luck with it.

I am suspecting ist a software issue which Fitbit don't seem interested in sorting, perhaps you new device has the latest software that the rest of the users globally cannot access?

[Dkwest]

Maybe. Hopefully it will last longer than the last one.

[francoamerican]

I get about 8 days then it isn't syncing again!  

[Lionfish]

You are doing well, I have just got to about 12 hours since I last did a full reinstall, reboot etc!

Hopefully the update FitBit did yesterday will fix the issue?

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts. I sincerely apologize to anyone who has been affected by this issue, our team is actively working on it. Thanks again for your patience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I also recommend checking this post where you can confirm the troubleshooting suggestions.

Let me know if you have any questions. 

[Lbologna3]

Anyone tried the newer Versa 2?
--

Moderator edit: personal info removed

[Lionfish]

Given how unstable and unreliable the Charge3 has been over the last month I don't think I will be donating any more money to FitBit.

[Muirmart]

I gave up a long time ago. It stopped working on first update after purchase and nothing worked to get it going again. No offer of replacement, no customer service help. I bought a Garmin which has been flawless since purchase and threw the Fitbit away. They should have been replaced as there is clearly a design issue which should have triggered a recall.

[Lionfish]

I agree, complete rubbish compared to the earlier models, my old FitBit HR never missed a beat over about 4 years until I drowned it!

[Pbaillie]

My Charge HR had Charge 2 had no issues. This one was maybe 6 months old when I started having issues. Still having issues with syncing.

[Lionfish]

Sounds about right, my HR went forever!

I looks like FitBit did a software upgrade about a month ago and since then complete rubbish.

[520MonroeBay]

Your steps were very clear.  Worked like a charm.  Thanks for your help. 

[Lionfish]

I'm glad it helped.

The latest Apple upgrade on the iPhone seems to have made it more stable - having said that it will probably put a hex on it!

[LizzyFitbit]

Hi everyone. It's good to see you around the Forums.

Thanks for your continued reports about the syncing issues experienced with your Charge 3. Our team has been informed of the impact caused on our users when syncing with iOS devices and they're working hard to identify a solution as soon as possible. I understand how important is to keep your data updated and please know that your feedback won't go unnoticed.

I'll be around if you have another question.

[520MonroeBay]

FYI For three days my Gen 3 did not sinc w my iPhone. I was at a cottage w no wifi except from my phone. As soon as I was home today with wifi the problem no longer existed. I was even able to get the weekends data

Thanks for looking into this.

Sent from my iPhone