Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Kaisercat]

I bet you look cool wearing your C3!  

Re-syncing is normal procedure with any type tracking device!

Moderator edit: updated post.

[Lbologna3]

No, I have to delete the last Charge 3 and start all over.
--
Linda Bologna

Moderator Edit: Removed Personal Information.

[Kaisercat]

So then you are having to re-PAIR your device. If you don’t do this will it not sync? What kind of device are you using?

Sent from my iPad

[Awilder1]

I have spoken to many ppl with trackers, most of us Nurses have them. And
not a single person has had these issues w their trackers like we are
experiencing with the Charge 3, so no, this isn't normal. Unfortunately I
am the only one with a Charge 3 here. My bluetooth can pick up everyone
else's tracker, but not my Charge 3. That also is not normal. There is
obviously something wrong with the Charge 3

[Lbologna3]

Android
Linda Bologna

Moderator Edit: Removed Personal Information.

[Kaisercat]

How long does it take to sync? I have had C1, C2, C3 and they all take from 1 to 3 minutes. The first charge the longest. No recall. Sorry.

Sent from my iPad

[Awilder1]

I find that when it does sync, it's only about 30sec-1min. If it doesn't
sync in that time, it's not going to and I have to restart everything

[XG1]

I found another thing to try. It has just worked for me after getting frustrated with it not syncing properly. Take your Charge 3 off and plug it in to charge. Within a few minutes it should sort itself out. My battery is on 60% and it hadn't properly synced since this morning but when I plugged it in, it had done it on the app and dashboard in a few minutes. 

[cbc0510]

Tried all these still no joy syncing with my android phone, windows 10 laptop connects every time.

[Awilder1]

My Android won't either. My iPad does after I restart

[Lbologna3]

Mine stopped syncing again this weekend. I had to turn off the Bluetooth,
delete the Charge 3, reboot the phone then add a new devise, replace my
Charge 3, then sync again. This is the second time just this week. I
getting tired of this. They replaced my devise 2x already.
--
Linda Bologna

Moderator Edit: Removed Personal Information.

[Kaisercat]

My fix was to first delete devices in BLUETOOTH setting and then start all over but now pair only 1 device.

Sent from my iPad

[XG1]

Another thing I've found is if you turn Bluetooth off and on and reconnect it to the Charge, then set or turn off a silent alarm it seems to force it to sync. This has been working for me the last few days. I've turned off the always connected etc and just sync manually now. 

[MarcoGFitbit]

Hello @XG1 and @cbc0510 have a warm welcome to the Fitbit Community. It's great to have you on board. It's nice to see you too @Kaisercat, @Awilder1 @Lbologna3 @Slumber123 it's nice to see you around.

First of all, I would like to apologize for the delay in the response. I appreciate some of you have come back and let us know your issue has now been resolved and for listing the troubleshooting steps you've performed in order to fix this issue on your side. I'm sure they will be very helpful for others members of the Community. We have forward all the information you have sent to us to our development team and they're working hard to address all these concerns, which is why you see they release app updates constantly. 

For those of you who are using and Android phone, please check if your phone is listed as a compatible device and refer to the Android board for more specific information about your device. You are more than welcome to start a new thread here, as this board is exclusive for iOS devices. Please help us help keep our boards organized. 

Thanks again for your patience and understanding, have a great day. 

[GeezerGeek]

I am really sick of the connect problems with the Charge 3.  I previously owned a Charge HR and a Charge 2 and I didn't have the problems with connecting that I'm having with the Charge 3.  I've done everything to fix the problem: deleted and reloaded the app, rebooted the tracker, removed and added the device back to the account, restarted Bluetooth, deleted the Charge 3 Bluetooth settting from the phone's Bluetooth list, and restarted the phone. I went through this same process about a month ago and finally got the Charge 3 to connect after hours of efforts.  This time was deju vu all over again.  Originally, the Fitbit app said that it "Found Your Tracker" after I removed and added the Charge 3 from the app but it would never connect. I then rebooted the phone but then the app can't find the Charge 3.  Yes I have the Tracker attached to the charger, Yes I have the phone adjacent to the tracker, Yes I have all other Bluetooth connections turned off, Yes I have restarted Bluetooth on hte phone numerous times, and No there are no other Trackers nearby.  Finally I rebooted the Charge 3 for the third time and it connected.  If I have another connection problem with my Charge 3 in the future, it is Goodbye Charge 3 and Goodbye Fitbit.  I am not going to spend hours fixing this problem again.

[Lbologna3]

I have done this exact same thing over and over. I reconnected four days
ago, then had to do it again two days ago. Did it again yesterday morning,
then found it stopped after that connection. I’m calling them for the
fourth time today, this is enough. They sent me two replacements so far,
they have to realize it is a huge problem. I paid extra for the insurance
too.

Moderator edit: removed personal information

[Kaisercat]

Linda, by resetting do you mean re-PAIRING? You can have only 1 device paired with your C3. Hope this helps.

Sent from my iPad

[Lbologna3]

I have to delete the Charge 3, then re-pair it. I only have one that I use
with my phone and IPad.

Moderator edit: removed personal information

[Kaisercat]

That may be your problem Linda. Do you have a pair to both your iPhone and iPad. Delete both from your Bluetooth. Then pair to only one device, either your iPad or iPhone. I had the same problem. Hope this helps!

Sent from my iPhone

[LadyK1313]

I have tried everything. I’ve even uninstalled app on iPhone and still does not fix the issue. Extremely frustrating. Please fix the issue!