Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Lbologna3]

Do a chat with them on their website

Moderator edit: removed personal information

[Kaisercat]

Hey Lady are you sure you don’t have more than 1 device paired with your Carge 3?

Sent from my iPad

[Lbologna3]

Yes only one paired. The other two are in a plastic bag, in a drawer on the
other side of my house, and have not been used since they were replaced.

Moderator edit: removed personal information

[LadyK1313]

Did a chat with Fitbit. I tried everything and it still wouldn’t sync. I finally had to wipe my whole device and start fresh. Lost all my data but at least it fixed the syncing issue. Not that happy with Fitbit. Might have to look for an alternative if issues keep occurring.

[Lbologna3]

Been there, done that, keeps recurring. As soon as I am going to call, it
starts back up.

Moderator edit: removed personal information

[Kaisercat]

Linda, by other 2 are you referring to fitbit devices? That’s not what I mean. What I mean is you can pair your Fitbit to either your iPad or iPhone — not to both.

Sent from my iPad

[Lbologna3]

No I have an Android phone and an iPad. I only try to connect with my iPad
if the phone doesn't work.

Moderator edit: removed personal information

[rompelstompel]

---

@LadyK1313 wrote:
I am sure. Finally got it squared away. I had to wipe my Fitbit and start from scratch but seems to be working ok now.
Thank you.

Regards,
Kim Francis

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How did you wipe the fitbit? I've tried everything mentioned here and on a similar thread with no success.

[Kaisercat]

If your android phone and iPad have both been paired, this may be your problem.

Sent from my iPhone

[rompelstompel]

Unfortunately that is not the case. Only one phone and only one fitbit

[Lbologna3]

i only paired the iPad the other day since the phone wasn't working. Since
then the phone is working fine now. So I don't believe that is the issue.
Linda Bologna

Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @Kaisercat @Lbologna3 @rompelstompel @LadyK1313 @GeezerGeek I hope you're doing well, thanks for keep updating this thread. 

@Lbologna3, @GeezerGeek  and @LadyK1313 I'm very glad to know your issue has now been resolved, I appreciate you have kept us updated during this process. Note that we have just released a new version of the app, so in case you are still having trouble, please update it. 

@rompelstompel If you have already tried the troubleshooting steps provided earlier and you would like to proceed with a Factory Reset on your Charge 3, please go to the Settings app on your device, then tap on Account > Clear User Data.

Note that a factory reset will remove all the data that hasn't synced, your personal settings and any app you have installed. Additionally, you will have to set up your Charge 3 as a new device in your account. 

Give these steps a try and let us know the outcome. 

[Slumber123]

I have yet to have a whole week without any problems. Like today I have had no notifications calls or texts for about 10 days. I had to go to setting forget this device try to connect again, no joy. Turned my iPhone off for a while and got connected. Worked today but not yesterday after I did the same thing. Without altering the fit bit it does what it likes. Very strange and annoying when you have to go through so much to get it going again.

Sent from my iPad

[rompelstompel]

We are in the exact same situation. Reconnecting and resyncing at random
times is really frustrating.

Can we get an official confirmation of the bug and what's being done to fix
it?

[LadyK1313]

I finally had to do a complete wipe of my fitbit, uninstall the app and start as if it was brand new.  I haven't had any issues since.

UPDATE:

I had to do a complete wipe of my fitbit in order to get it to sync.  Every other recommendation did not work.  I am not happy that I had to wipe it and start all over again seeing I was winning the weekend hustle challenge.  I do find this fitbit is not as reliable as the alta I had and is very frustrating it constantly seems to get glitches.

[rompelstompel]

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@MarcoGFitbit wrote:

Hello @Kaisercat @Lbologna3 @rompelstompel @LadyK1313 @GeezerGeek I hope you're doing well, thanks for keep updating this thread. 

@Lbologna3, @GeezerGeek  and @LadyK1313 I'm very glad to know your issue has now been resolved, I appreciate you have kept us updated during this process. Note that we have just released a new version of the app, so in case you are still having trouble, please update it. 

@rompelstompel If you have already tried the troubleshooting steps provided earlier and you would like to proceed with a Factory Reset on your Charge 3, please go to the Settings app on your device, then tap on Account > Clear User Data.

Note that a factory reset will remove all the data that hasn't synced, your personal settings and any app you have installed. Additionally, you will have to set up your Charge 3 as a new device in your account. 

Give these steps a try and let us know the outcome. 

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I have removed the fitbit app, reinstalled the new version released yesterday  cleared my phones cache as some forums suggested, cleared the charge 3 and removed from the app and pairing. Redid all the troubleshooting steps, struggled getting it to sync for 3 hours, eventually got it synced and working for 1 hour at least. This morning it already stopped working again. I don't believe it is a hardware flaw since it used to work fine since  we bought it last year. 

[Lbologna3]

Sad to say mine stopped once again yesterday, finally today I turned off
the Bluetooth, rebooted the phone and then it would sync once again.
--
Linda Bologna

Moderator Edit: Removed Personal Information.

[Kaisercat]

Sometimes mine won’t sync. I try again later on and it syncs. I suggest if your phone doesn’t sync — instead of troubleshooting just try syncing later on.

Sent from my iPad

[Lbologna3]

I sync it a lot. Most of the tries don’t work. There seems to be a solution
that is different each time. I tried syncing several times, it stopped at
6:15am on Wednesday and it would not sync again until Thursday at 8pm. The
only thing that worked was turning off the Bluetooth and restarting the
phone.
--
Linda Bologna

Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @Slumber123, @rompelstompel, @LadyK1313, @Lbologna3, @Kaisercat thanks for keeping us updated, it's nice to see you around the Fitbit Community. 🙂

I appreciate those of you who have let us know the troubleshooting steps you've gone through in order for your Charge 3 to sync. Thanks for your updates. 

@rompelstompel I have sent you a direct message, please reply to me so we can check this further. 

Thanks for your patience and understanding, please keep replying to this thread in case you need anything else.