Charge 4 partial lap pace disappeared

[musicnotes93]

Hi! So I used to be able to see my pace for a partial lap in my run summary. For example, my laps are set at 1 mile, so when I go over 3 miles, it would should my pace for lap 1, lap 2, lap 3, and then for the remaining 0.5 miles or whatever extra distance I did. All of a sudden I am not seeing those partial laps, I am only seeing the pace for each lap right on the mile and nothing after. Just wondering if I changed a setting without realizing somewhere? I am using the Fitbit app on an iPhone 8 Plus syncing with my Charge 4. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @musicnotes93.

Thanks for the details shared in your post. I understand your concern and recommend confirming the instructions to track laps with your Fitbit device at Can I track splits or laps with my Fitbit device? I also recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, please confirm if you can see your pace for a partial lap using online fitbit.com dashboard? I will be glad to investigate further. 

Looking forward to hearing back from you.

[musicnotes93]

I did all of these things and I still can’t see the partial laps on the
app. I did log into the online dashboard and I am able to see them there,
listed under “mile splits” but there is not a mile splits section in the
exercise details in the app. When I go on my run tomorrow I can see if it
is listed, but I am currently not able to see it for past runs. --

Moderator edit: personal info removed

[musicnotes93]

Mile split showing in web dashboard  

From FitBit app, partial lap not showing  

I am still not able to see the partial mile split in the app. I can only see the pace for the exact mile, not any left over time, such as 0.4 miles. I CAN see it on the web dashboard though. I have deleted the app, unpaired my Charge 4 and re-paired and nothing has worked. I know it isn’t that big of a deal, but I did like seeing it, and I was once able to see it in the app so I’m not sure what went wrong. 

[LiliyaFitbit]

Thank you for your reply, @musicnotes93.

I appreciate your efforts and the additional details. I understand how you are feeling about this situation and would like to advise that our team has started releasing a new version of the Fitbit app. The updates come with new features and bug fixes and you can download the new version once it is available by following these instructions. 

I'll be around.