Exercise says 'not synced'

[DerrickS]

Fitbit Update 9/19/16

This issue where users experience a red "(not synced)" error next to their exercise logs on the iOS App has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.

Thanks you for everybody's patience while we worked this one out!

Fitbit Update 5/23

There is currently a bug where some iOS users see a red "(not synced)" error next to some of their exercise logs. Our team is aware and currently working on fixing this bug. Apologies for any inconvenience that this creates.

Please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss.  If possible, I would also recommend logging activities on Fitbit.com until a fix is available.

[Kounteract]

Hey Derrik

Any word on when this bug will be fixed? Smashed out 103km on an endurance event over the weekend (32 hours) and it's concerning that I could loose all the data. It tries to sync then crashes the app. Seriously thinking about moving to the competion at the moment.

Steve

[SunsetRunner]

Help? Red text stating exercise not synced...same as all the reports above...what do I do? Any solutions? This is my second Fitbit...no luck 😞

[ItsTheClimb]

Thanks for the advice, which I for one accept to be the position. Disappointing no moderator has offered any reassurance.

[RedHedd]

What I’ve found works is going to the website Dashboard and logging the unsynced activities there. It’s a pain, but for now it seems to be the only solution that works (at least for me.)

[garrrobert9]

Yeah but how do you get your split times on runs or walks. That's what I like. You can't add that on the computer. They app is supposed to figure that out!!

Sent from my iPhone

[GregInORL]

Update today. Anybody have any luck syncing old runs?

[rgjenks]

I have given up! Using map my hike. Then enter manually.

Thanks Ron

[TES1956]

I gave my flex to my son and purchased a water-fi since I walk in the pool daily instead of on land. It is not logging my steps in the water...the reason I bought it.

[dogswalker]

Sorry it's taken me until today to find this thread again.
Yes I lost walks that hadn't synced from end of May until I posted but since then they have mostly been syncing, although I have mostly forgotten to track the walks on my iPhone.
What I think made it work was checking for the latest updates on my phone and Fitbit one and keeping both updated.
I love my Fitbit one and the app on my phone and I'm definitely not looking to change.

[DaveWC]

Updated just now and no, my unsynced walks are no more able to sync after the update than they were before. I suspect this is a server-side issue. It would explain why Fitbit reps have gone silent about it.

[MickeyM]

Agree that it is most likely a server-side issue.  The fact that it can occasionally sync the shorter runs suggests that they have put a data/time limit on syncing to take pressure off their servers.  It would also explain why they are no longer responding to this thread.  A victim of their own success perhaps?

[SunsetRunner]

Also for me is a server side issue... if you try, try and try after brute forcing the sync finally happens!

[Gregfeig]

I think it was an software update failure.

Sent from my iPhone

[TheFitFireman]

Same problem for me this morning for a 32km bike ride as the Surge was nearly flat I tracked it on the phone. Th issue is that I found this thread after I logged off the app and back in so it looks like my exercise is gone!

Very dissapointed that no-one from Fitbit has responded here for quite some time and that the problem has hung around for over 2 months.

[walker12]

Updated the app to v2.25. An old walk of 9.31 miles still did not sync. If a new walk does not work I will go to Amazon to see if I can get a refund. Under the UK sale of goods law one of the advertised feature does not work.

[ColtonM]

Good afternoon FitBit community, 

I too am now experiencing the issue of the iOS app not syncing an activity to the web, ie fitbit dashboard. 

Rides under 10mi seem to log and sync OK. Anything above 1hr of activity tends to fail to sync iOS gps data to FitBit dashboard. Also, why has the option of designating an activity, such as cycling, been removed? 

However, the tracker data is uploaded... Just not the GPS data from the iphone. 

• Region:  CST/TEXAS
• Model: Charge HR v122
• iOS App
• iPhone 6 Plus (MGAU2LL/A); v9.3.2; AT&T;
• Charge HR syncs data to iphone without issue, however, the iOS application does not sync to web. 
• Date of issue initial occurance: 7/23/16
• Troubleshooting steps taken:  Charge HR reset; iOS app restarted; bluetooth restarted; 

Has there been an update released recently that had caused this functionality to break two months after this thread was created?

Pretty upsetting when you participate in challenges and your GPX data is inaccessable. Known bugs like this are approved and added to our Scrum+Sprint. THIS IS A BREAK THAT REQUIRES FIX. 2 MONTHS!!!!!

Time to switch to garmin! 

EDIT 7/25/16 @ 7:52AM CST:

• The 19mile cycle has synced! For some odd reason, my 50th attempt to sync this activity has succeeded. This was roughly 1hr 31min activity.
• The 3hr 43min activity, however, will not sync. (36mi cycle in above screenshot)
• The track exercise function for GPX data most certainly WORKS, albeit intermittently and with issues. 

[Gregfeig]

I road under 10 miles today. No synch, not sure who said this is working.

Sent from my iPhone

[walker12]

Not sure what sort of cut off point in miles or time causes the sync to fail. A walk of 3.7 miles and just over an hour synced ok but a walk of 9 miles taking just over 3 hours does not sync. No more comments from FitBit??

[walker12]

I think people now need to put negative comments on the Apple App Store now to bring the overall rating down

[jakjelstrom]

I agree that walks over an hour and a half are the ones that don't sync. It is kinda like Fit Bit is only for people who do 5 miles or less per outing.

Sent from my iPhone