05-23-2016 12:01 - edited 10-06-2016 10:43
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05-23-2016 12:01 - edited 10-06-2016 10:43
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Fitbit Update 9/19/16
This issue where users experience a red "(not synced)" error next to their exercise logs on the iOS App has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.
Thanks you for everybody's patience while we worked this one out!
Fitbit Update 5/23
There is currently a bug where some iOS users see a red "(not synced)" error next to some of their exercise logs. Our team is aware and currently working on fixing this bug. Apologies for any inconvenience that this creates.
Please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss. If possible, I would also recommend logging activities on Fitbit.com until a fix is available.
Answered! Go to the Best Answer.
06-20-2016 17:09
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06-20-2016 17:09
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06-20-2016 20:24
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SunsetRunner
06-20-2016 20:24
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06-21-2016 03:47
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06-21-2016 03:47
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I have the same problem too and find it incredibly frustrating. I ran my first half marathon on Sunday and was hoping to look at my mile splits etc when I got home, but the run didn't sync and so none of that data is available - which is why I bought the Fitbit in the first place!

06-21-2016 05:56
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SunsetRunner
06-21-2016 05:56
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Sent from my iPhone

06-22-2016 17:22
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06-22-2016 17:22
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06-22-2016 18:08
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06-22-2016 18:08
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Sent from my iPhone

06-22-2016 19:36
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06-22-2016 19:36
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06-22-2016 23:28
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06-22-2016 23:28
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06-23-2016 00:46
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06-23-2016 00:46
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06-23-2016 02:40
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06-23-2016 02:40
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I have only one unsynced walk (35 km) from 21st of May. Still not synced even after the last update.

06-23-2016 02:42
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SunsetRunner
06-23-2016 02:42
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1 week without sync issues at all... even before the latest update. It's hard to understand when and why it sync or not.
06-23-2016 05:31
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06-23-2016 05:31
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06-23-2016 07:19
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06-23-2016 07:19
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Yup - still not syncing, but LOOK! We have a new dashboard .... seriously, please take care of performance issues before you start decorating. The old dashboard is fine, the syncing is not.
06-23-2016 08:57
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06-23-2016 08:57
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06-23-2016 09:57
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06-23-2016 09:57
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Mine updated to v2.24 and they still do not sync.
06-23-2016 17:18
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06-23-2016 17:18
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06-23-2016 21:37
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06-23-2016 21:37
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Sent from my iPhone
06-23-2016 21:40
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06-23-2016 21:40
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06-24-2016 07:08
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06-24-2016 07:08
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Derrick I got excited this morning 6/24/16 because the App appeared to capture the manual update I put in for wieght training today. I did not immediatly get the NOT SYNCED error from the app. However, I closed the app and then reopened it to see the updates applied on fitbit.com (laptop). When I re-opened I got the old message all of us have been seeing NOT SYNCED, Entered the Data again on fitbit.com and re-opened the App where the update appeared in App. Opening the App on my phone is the ONLY way I can force a Sync. The Dongle used with the Fitbit Connect app on Laptop has not worked in Over a Year now.
Please send broadcast out next release, I am tired of entering Data twice manually. This has got to be giving FITBIT tons of Bad Press and both issues need to be fixed immediately.

06-24-2016 08:30
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06-24-2016 08:30
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walk synced right after I finished (using the iPhone app track exercise). I
immediately was successful in syncing my outstanding unsynced walks.
However Thursday after my walk it did not sync. I have tried several times
but no luck, still getting the red banner saying 'try again to sync'.
The update has not fixed the problem.
SB

