Exercise says 'not synced'

[DerrickS]

Fitbit Update 9/19/16

This issue where users experience a red "(not synced)" error next to their exercise logs on the iOS App has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.

Thanks you for everybody's patience while we worked this one out!

Fitbit Update 5/23

There is currently a bug where some iOS users see a red "(not synced)" error next to some of their exercise logs. Our team is aware and currently working on fixing this bug. Apologies for any inconvenience that this creates.

Please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss.  If possible, I would also recommend logging activities on Fitbit.com until a fix is available.

[SRass]

Any update on this. Exercise still not syncing

[Kpet]

I'm having the same problem. I missed this last night when I entered a new post about it. It started Saturday, but I was able to manually get the exercise to sync and the auto recorded one went away. For yesterday's activity, I've not been able to get it to manually sync. Any update?

[PoojiDung]

@SunsetRunner - Thanks for the information. Appreciate you keeping us in the loop.

[RedHedd]

And even with the iOS App update today, the exercises are STILL not synced! This is frustrating!  How do I manually add my exercise workout minutes on the Dashboard - I cannot figure that out.  I'm beyond PO'd!

[ShivasLives]

My Fitbit has not synced since the evening of 6/6. I tried tonight after installing today's "bug fix" update, but to no avail. My iPhone app simply says "looking" and then after about a minute it gives up and tells me my last sync was 6/6.

[picasso66]

@ShivasLives same thing happened to me. What worked for me is I forced quit the app, restarted my phone, reset the tracker and then it synced

Patricia
Sent from my iPhone

[ShivasLives]

That suggestion worked. Thanks.

[SunsetRunner]

Hello everyone! A recent version of the Fitbit app has been released. If you haven't updated the app, I recommend getting it by following @MarreFitbit's instructions in this post. Once you get it, try rebooting your phone or give a try to the steps that @picasso66 shared above.

Keep me posted.

[Kpet]

My run eventually synced sometime this morning. I update the app last night and tried several times to 'click here to manually sync' and it didn't do anything. I looked at it this morning and it still wasn't synced. Then, out of nowhere the run synced!

[Rigglybob]

This hasn't worked for me. Exercise still shows as not synced.

[garrrobert9]

I did the update. But it did not work on the run I just completed. I am curious when it finally starts working, will my old runs sync and will they show my splits!!!

Sent from my iPhone

[RedHedd]

Nope - still doesn't work.  Got the update yesterday, rebooted the phone, tried to manually sync - exercises still showing up as not synced.

It appears FitBit can only had ONE exercise a day - yes, the walking steps automatically sync, but if I do a workout session with several types of exercises, which I log manually and separately because lifting weights burns more calories than stretching - it will only sync one of the exercises I post and it's random which one FitBit decides to sync.

[PremekK]

Still not working.

Could be that my only unsynced activity is 9h - 35km walk with the GPS tracking? So quite a lot of data?

[tketcher]

As Of 6/13/16 I am still getting the Not Synced message for any and all entries I make on the phone and these are not visible in Dashboard, I can enter it on my Laptop at Fitbit.com but it doesn't update the app on my phone. Please put this at the top of your Developers list. Very annoying to have to manually log the work TWICE. The app doesn't recognize Weight Lifting so you have no alternative but to plug in manually.  

[walker12]

From what I have noticed, longer gps tracked walks do not sync

[garrrobert9]

The fact is, longer GPS runs used to sync! Perfectly!!! I would run 13 miles, 2 hours, all my splits would show up, the miles would appear on my map. Now NOTHInG!!! Get on it FIT BIT this is ridiculous! Everyday a new person is posting their sad story of not syncing, you are pissing more and more people off. This will cause sales to decline because now we will be telling people of this issue. Fix it

Sent from my iPhone

[DaveWC]

The update hasn't fixed this issue for me either. What I'm experiencing is that shorter walks normally sync fine after a few attempts. So I got in the habit of trying to sync them any time I had the app open. Shorter walks appeared to sync after a handful of attempts. 7-9km walks would take many more tries to sync, but eventually (after about a week of trying a dozen times each day) they'd eventually end up syncing. I have one 19km walk left which has not yet managed to sync. This was the case prior to the update and is still the case now. It is frustrating really, coz getting that feedback in real time is a big part of the motivation to do it in the first place. Since starting with Fitbit at the beginning of the year I feel we've had a number of cosmetic changes to the app while functionality has gone backwards.

[tketcher]

I updated to 2.23.1(525) copywrite 2016 on June 9th. Sync did not work after that update either. This morning, I re-booted the phone and entered some Wieght training exercise time and it goes to the page Impact on your Day, shows loading activity stats +349 calories burned and a lightning bolt with Loading Activity Stats and then get Try again to SYNC but it does not SYNC. The release might of fixed something else but it did not have any effect at all on the iOS sync problem. Continues to be a complete waste of time to enter the data into the iPhone App. I have had enough trouble with this and the fact it won't hold a charge for over a day that I am considering giving up and looking at another System. Which I don't want to do The Aria Scale would need to be replaced and so on. Hope they start actually fixing some of these problems. 

[jayo114]

Hi Derek, has there been any update on this?

[DerrickS]

@jayo114 Our team is still working on a fix for this issue, I'll be sure to post in this thread once I receive more updates.

For anybody that is hopping on this thread for the first time, please do not uninstall the Fitbit App. There is the potential of losing any unsynced data if you uninstall the App.

Also, when it's possible, I'd also recommend logging activities on Fitbit.com until a fix is available.

Thanks for everybody's patience while we work out this issue.