Exercises recorded in a different time and not showing data

[LizzyFitbit]

Update 4/1/2020: For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports. 

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Fitbit Update: 3/5

I appreciate everyone's feedback and contributions on this thread. I understand where you're coming from about not being able to log your exercises and sleep data correctly in the Fitbit app, and thanks for the steps you've tried while troubleshooting this matter.

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

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Fitbit Update: 2/28

Hi everyone.

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. We're sorry for this inconvenience and we appreciate your patience.

Please subscribe to this thread so you can receive future updates about this matter.

Keep me posted.

[amcawley]

Tracy 1278 - there was an IOS update yesterday - the new version is 3.16 - you can download from the app store. Delete your app and then reinstall from the app store. It solved some of the problems, but evidently not all of them. 

[LMB25]

I’m have the same issue. With double exercises showing and the first was the tracked hike and the other comes up as a walk. The tracked hike has a +8 hr time difference from the actual time. It’s 0915. Actual and the hike shows 1715 hrs. So the calories and steps, etc do not show up in the tracked hike but show up later in the walk double. 

[Tracy1278]

Thank you AMCAWLEY!! This worked perfectly!  

[goddess747]

App was updated 3/3/2020 and manually logging exercise via the app still does not work. 

[Aliramirez14]

My heart rate monitor doesn't correctly read my heart rate so I've been using an Apple watch to track my workout and I manually log the time and calories burned in the app when I'm done. It shows up in my exercise tab but it won't update the calories burned when I manually log them. Anyone know what I can do to make the calories I manually log show up on the caloriea tab? 

[lfratus]

Same thing happening to me. Almost nothing in my Fitbit app is accurate. Whats the point?!

Not tracking the correct time, calorie burn, distance, steps, exercises, or even exercise time. 

Do you have a date of when the situation will be rectified? This has been happening ever since the most recent app update. 

[TXyogalover]

No date specified. They just keep saying be patient.

Sent from my iPhone

[Nanadavis]

I did try reinstalling the app but that didn’t help me. 

[Terrahb84]

What worked well?  Mine still is not working

[MightyJ43]

Just updated to 3.16 and a quick test showed the correct start time

[Jewlt]

My update seems to have fixed the problem.  Yay!

[Terrahb84]

Where are people getting this update?

Sent from my iPhone

[Linbon]

I just uninstalled and reinstalled app and it appears to be working correctly. I tried to update app without doing the uninstall, but that didn’t work.

[lianimal]

I logged out first - uninstalled then re-installed the app and that fixed it.

THANK GOD! I was going nuts not being able to access workout data!

[Terrahb84]

I’ve done that also, nothing is working for me. I’ve uninstalled and reinstalled, rebooted my phone, nothing seems to work.

Sent from my iPhone

[MightyJ43]

I downloaded from the app store

[lianimal]

App store.....

[GinnyRo]

I think I finally got it to work... or they fixed it. Someone suggested
logging out and deleting then reinstalling the app. I had done the delete
and reinstall but I had not logged out first.

Calories not accurate but that's been a problem since I got the Charge 3.

Hopeful 🙂

[bbgun48]

Log out from where? I don’t see any option to log out from the app or turn off my Inspire HR.

Sent from my iPhone

[GinnyRo]

Go to your picture on the app and at the very bottom it says log out
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Moderator edit: removed personal information