Exercises recorded in a different time and not showing data

[LizzyFitbit]

Update 4/1/2020: For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports. 

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Fitbit Update: 3/5

I appreciate everyone's feedback and contributions on this thread. I understand where you're coming from about not being able to log your exercises and sleep data correctly in the Fitbit app, and thanks for the steps you've tried while troubleshooting this matter.

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

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Fitbit Update: 2/28

Hi everyone.

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. We're sorry for this inconvenience and we appreciate your patience.

Please subscribe to this thread so you can receive future updates about this matter.

Keep me posted.

[KateFitbit]

For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports. 

[Arboga]

@KateFitbit 

I did the update to 3.18 thesame day it was released.  Still not working.  

Mentioned that a day ago in this thread.

When you actually do ger a working update I dont think your customers will update again.

The lack of feedback and your failure to fix the problem in this long time makes me wonder if my purchase was a bad decision.  

[KateFitbit]

@Arboga I recommend reaching out to customer support, you may be experiencing something unrelated to this issue. 

[Arboga]

@KateFitbit  Unrelated?

My fitbit app stopped work properly when i updated it in late february.  
despite several updates.  

i have, when asked by you, to post screenshot and tried to delete app then download it Again.   And now you telling me my problem could be unrelated.  

I see whats up here, you want me to be someone elses problem. 

[thenameless1]

@Arboga I stopped updating my app when I realized the app was actually getting worse with each update.  Not to mention there have been no new features introduced to the app.

Now, based on what I've observed on the forums and with the app update history logs. I don't believe the issue has been resolved or fixed! Although this is my opinion  (which i believe i'm allowed to have here on the forums)

Had the issue been resolved They should have addressed it in the app update notes.  Maybe something along the lines of -Fixed an issue where exercises recorded in a different time and not showing data.

Since it's not specifically stated we don't know what exactly (if anything) was fixed. I'm curious to see how many others still report issues.

[KateFitbit · Accepted solution]

@thenameless1 The app has not been getting worse with updates. Please refrain from positng inflammatory comments. If you don't update the app, you will likely still experience issues. 

This original issue has been resolved with app release 3.18 and I don't have any further updates. I'll be closing it for further comments. If you are having issues please reach out to customer support. If you have a new issue to report, please start another thread.