FBBluetoothErrorDomain error 18

[KateFitbit]

Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.  

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Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already. 

Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.

[WireGuy-154]

I have a Charge 

its been in use for almost two years. 

I use an iPhone 7plus with IOS 11.0.3

issue occurred Oct 27 @ 6pm in the middle of a Charge upgrade. The Charge update was approx half done by the progress bar, but now has an exclamation point in the middle of the progress bar and will not respond to charging or anything else, not connecting with my phone. 

[DAlforque]

1. I first noticed the same message when I tried to update my tracker.

2. I have a Charge HR.

3. I have version 2.41

4. I have an Apple iPhone 7 with Optus

My Fitbit is currently not useable at this time with a half finished progress bar appearing on the screen face.

[Rilez]

1. When did you first see this error message? 10-27-17 
2. What device model do you have? Fitbit Charge
3. What iOS version are you currently running? IOS11
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? AT&T

[WireGuy-154]

My phone provider is T-Mobile (not AT&T).

[Marleezmom]

I tried this and it didn’t work.  Now the battery is dead and will not charge.  Guess I’ll have to get a non Fitbit replacement.  Shame.

[Wildernessthera]

I also got the same error message when I tried to update my Fitbit HR WHICH IS Connected to iPad. I tried forgetting device and turning off Bluetooth and then going back in and trying to update tracker. It asks me to turn in Bluetooth, but now it can not find the Fitbit at all. The Fitbit had an image of half filled batttery with explanation point in it as others have said. It was working fine an hour ago before I tried to update. I wish I had waited until they worked out the bugs

TO IPAD.

[Wildernessthera]

I have latest iOS and Fitbit charge. To add tbe previous post. After having iPad forget device, it can now longer refind the Fitbit charge hr

[CarolH1975]

Hi. I got this last night. Fitbit charge. iOS 11.0.3, Fitbit v 2.41.1. I miss on O2 uk. Any workaround? I’m lost without a watch. 

[Wildernessthera]

I had iPad forget Fitbit. Turned off Bluetooth there,  And then downloaded Fitbit app for Windows 10 computer and tried to sync, it would not until I reset the Fitbit, by plugging into charge and holding button for about 15 seconds, had to do twice, then the windows could find it, and then t said it had to update first, when I did that , with some concern, and it updated just fine, the tiny thin bar gradually filled up, and it tracked my steps, as I checked it out,! I decided to leave it at that until Fitbit fixes iOS. , so o went back to my iPad and opened it up and low and behold the update there had already happened, and it was working there also.  Go figure, but it is working now.

what 

a hassle this evening!!! I also missed my Fitbit. FITBIT DONT PUT OUT OUT A RELEASE UNTIL YOU ARE ABSOLUTELY SURE IT OWRK,S OTHERWISE YOU WLL LOSE A CUSTOMER WHEN I NEED A NEW WALKING DEVICE.

ANYWAY, I hope this helps for your hassle.

[Ancient_Jake]

I have a Flex 2. Since iOS 11 I have been unable to sync to either my iPhone or iPad without closing the app, restarting my device etc. I get one of two problems, 1 It can’t find the device or 2 The app doesn’t recognise that Bluetooth is already switched on.

[SunsetRunner]

I was prompted to update my charge HR firmware today (28/10/2017) the update got about half way and I got the error message fbbluetootherrordomain error 3 on my phone.

The fitbit has a progress bar at about 50% and is not moving,initially it has an exclamation mark in the middle of the display, this has now gone but it will not reset.

How can I get the device to complete the update?

error first seen 28/10

device charge hr

iOS 11.0.3

Network Vodafone

[LyndallC]

Thanks @Dawn126 your fix worked!

and I didn’t find you annoying at all 😜

[Billrsoxfan]

1. When did you first see this error message? Today trying to install update
2. What device model do you have? Charge
3. What iOS version are you currently running? 11
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

[TheStyli]

Update: I downloaded the Windows 8 Fitbit app. Used the wireless dongle that came with the Charge and it made the sync via my PC - it advised me to download the upgrade, which I did and it was a surprise to this 'download line' lose the ! mark and start moving to complete the upgrade. My Charge is now sync to my PC and will sync within a range of 20 ft.   So, then test time...I started my iPhone Fitbit app and happy to say they are now paired and synced!   Have to say, we as users/consumers, should not have had to sort out this problem - the software engineer needs to have another look at what happened here...good luck people, hope this helps.

[Jogger45]

Thank! Your fix worked perfectly.

[Cessna2050]

first saw message today when tried to update.

my app said update available (to firmware I suppose)

will not connect to update, and getting the Bluetooth error message that was posted.

my phone is iphone 6S+  running ios 11.0.3.  my service provider is US Cellular.

I am in Eastern NC if that helps at all.

please help. fitbit is frozen with a status bar and ! showing.

[JM0075]

Can't find a way to delete messages...my issues are resolved.

[JM0075]

Thanks for sharing 🙂

[JM0075]

how do you delete a post you've made

[Lhugaboom]

Today when trying to install the new update I got this message. I have the latest iOS update. My cell company is at&t I have the iPhone 6 Plus. I have the charge with the heart rate. Not sure which one that is.