FitBit App will not open on iPhone

[Jaelkay]

Since midday, the FitBit app will not load on my iPhone.

I have restarted my phone three times, turned Bluetooth of and on a few times, but still no go.

[Odyssey13 · Accepted solution]

Hi @Jaelkay  the new 3.6.1 version was released. Try that and let us know.

[Jaelkay]

That did the trick. Thank you.

[Odyssey13]

Wonderful news @Jaelkay 

[Alchymist]

Hi!

How do I get the new update?

Thanks!

[Odyssey13]

Hi @Alchymist  when there is a firmware update on your Fitbit, you will get a notice on your app telling you about it. Just keep an eye on the app.

[Derbygirl68]

I have had the same problem since 10/21/20.

However, I fail to see how I can keep an eye on firmware if the app will not open. Chicken and egg problem.

Pam

[notimetolose]

The answer that I’m getting is from 2019. My app was working fine yesterday. Do you have a new answer? I have tried everything thus far.

[RodrigoMFitbit]

@notimetolose Welcome to the forums!

Please note there is a general issue affecting the Fitbit app. It has been reported and it is being monitored. Fitbit is working in a solution already. Thanks for your patience.