09-17-2019 21:22
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09-17-2019 21:22
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Since midday, the FitBit app will not load on my iPhone.
I have restarted my phone three times, turned Bluetooth of and on a few times, but still no go.
Answered! Go to the Best Answer.

Accepted Solutions
09-17-2019 21:34
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09-17-2019 21:34
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Hi @Jaelkay the new 3.6.1 version was released. Try that and let us know.
09-17-2019 21:34
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09-17-2019 21:34
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Hi @Jaelkay the new 3.6.1 version was released. Try that and let us know.
09-18-2019 16:18
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09-18-2019 16:18
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That did the trick. Thank you.
09-18-2019 16:23
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09-18-2019 16:23
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Wonderful news @Jaelkay
10-23-2020 07:19
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10-23-2020 07:19
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Hi!
How do I get the new update?
Thanks!

10-23-2020 09:10
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10-23-2020 09:10
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Hi @Alchymist when there is a firmware update on your Fitbit, you will get a notice on your app telling you about it. Just keep an eye on the app.
10-25-2020 21:09
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10-25-2020 21:09
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I have had the same problem since 10/21/20.
However, I fail to see how I can keep an eye on firmware if the app will not open. Chicken and egg problem.
Pam

03-02-2023 03:58
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03-02-2023 03:58
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The answer that I’m getting is from 2019. My app was working fine yesterday. Do you have a new answer? I have tried everything thus far.

03-02-2023
07:37
- last edited on
03-18-2024
03:27
by
MarreFitbit
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03-02-2023
07:37
- last edited on
03-18-2024
03:27
by
MarreFitbit
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@notimetolose Welcome to the forums!
Please note there is a general issue affecting the Fitbit app. It has been reported and it is being monitored. Fitbit is working in a solution already. Thanks for your patience.
