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FitBit App will not open on iPhone

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‎09-17-2019 21:22

‎09-17-2019 21:22

Since midday, the FitBit app will not load on my iPhone.

 

I have restarted my phone three times, turned Bluetooth of and on a few times, but still no go.

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Accepted Solutions

‎09-17-2019 21:34

‎09-17-2019 21:34

Hi @Jaelkay  the new 3.6.1 version was released. Try that and let us know.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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8 REPLIES 8

‎09-17-2019 21:34

‎09-17-2019 21:34

Hi @Jaelkay  the new 3.6.1 version was released. Try that and let us know.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-18-2019 16:18

In response to Odyssey13

‎09-18-2019 16:18

That did the trick. Thank you.

Best Answer

‎09-18-2019 16:23

In response to Jaelkay

‎09-18-2019 16:23

Wonderful news @Jaelkay 

Stepping in the U.S.A. since September 2013. Android 14

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‎10-23-2020 07:19

In response to Odyssey13

‎10-23-2020 07:19

Hi!

 

How do I get the new update?

Thanks!

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0 Votes

‎10-23-2020 09:10

In response to Alchymist

‎10-23-2020 09:10

Hi @Alchymist  when there is a firmware update on your Fitbit, you will get a notice on your app telling you about it. Just keep an eye on the app.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-25-2020 21:09

In response to Odyssey13

‎10-25-2020 21:09

I have had the same problem since 10/21/20.

However, I fail to see how I can keep an eye on firmware if the app will not open. Chicken and egg problem.

Pam

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‎03-02-2023 03:58

‎03-02-2023 03:58

The answer that I’m getting is from 2019. My app was working fine yesterday. Do you have a new answer? I have tried everything thus far.

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‎03-02-2023 07:37 - last edited on ‎03-18-2024 03:27 by Fitbit Moderator

In response to notimetolose

‎03-02-2023 07:37 - last edited on ‎03-18-2024 03:27 by Fitbit Moderator

@notimetolose Welcome to the forums!

Please note there is a general issue affecting the Fitbit app. It has been reported and it is being monitored. Fitbit is working in a solution already. Thanks for your patience. 

RodrigoM | Community Moderator, Fitbit

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