FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

Moderator Edit: Format + Word Choice

[Griff1945]

Thanks for that info. Mine is an iPhone and despite every attempt it now won’t recognise my Charge 3 at all despite everything being up to date in terms of software. Amazingly it will connect and happily sync with an Android tablet that I nowadays rarely use. So for the moment that is having to do the job. If I get or find a fix will post it.

Sent from my iPad

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate you have shared your feedback about the Charge 3 and have let us know you're still having trouble syncing it. At this moment, if syncing doesn't finish or isn't working in the background, plug your Charge 3 into the charger and restart it, and then manually sync your Charge 3 while it’s still in the charger. 

Thanks again for your constant feedback, our team is currently working to resolve this issue affecting the Charge 3 and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

In the meantime, if there's anything else I can do for you, please feel free to reply. 

[Kaisercat]

I go to Settings-Bluetooth and check to see if C3 is connected. I have an iPhone 8+. For some reason sometimes it is not connected so I have to activate it.

Sent from my iPad

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Kaisercat, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have let us know the troubleshooting steps you've tried so far. Please note that even if your Charge 3 appears as a discoverable device in the Bluetooth Settings on your phone, when you tap on it, it will not pair nor sync as Fitbit devices sync and pair through the App and not through the phone Settings. 

As mentioned earlier, our team is working towards a resolution for the syncing issues affecting the Charge 3, even though I don't have a specific timeframe for then this issue will be solved, we'll make sure to post any update here in the official Forums. 

Thanks for your patience and understanding, have a great day. 

[Kaisercat]

Marco, I understand the pairing process.  It just that sometimes it doesn’t sync.  I go to Bluetooth and see that my C3 device is not connected.  So I click on it to activate it.  Then it will sync. This is a bug.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kaisercat, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and voiced your insight about this situation. Please note that as mentioned earlier, our team is aware of the syncing issues related to the Charge 3 and is working towards resolving them. 

Thanks for your participation in the Forums, I hope you have a great day. 

[juliekate1980]

Hi,

I can’t get my charge 3 to sync or update.  I have tried the force quit, uninstalling and reinstalling the app, turning Bluetooth on and off and nothing works. 

When end I try to update the tracker I get this message:

The operation couldn’t be completed. FBBluetoothdomain error3

This is my first FitBit and I’m finding it difficult to use and since it stopped syncing a week ago, I have no sleep data (which was my primary reason for purchasing). 

I have ave a few days left to return it, not sure if I should wait for a fix?

[MarcoGFitbit]

Hello @juliekate1980, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting me know about the troubleshooting steps you've tried so far. At this moment I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. After that, restart your phone and open the Fitbit app. Try to update your Charge 3 again. If you're still receiving this error, please let us know. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Sammyj4]

Hi I recieved the fitbit charge 3 today and it wouldn't install properly or update the firmware. I was obviously very frustrated so got hold of fitbit and they couldn't understand why. Went through all the resets and still nothing. My son came home and asked if he could have a look and with nothing to lose said yes. He connected to his laptop and went into the settings on there and now all working brilliantly. Before the clock face wouldn't even come on all it showed was the install line

[Kaisercat]

It’s possible the device had to be connected in your Bluetooth settings?

Sent from my iPad

[deepeedub]

The apologies are not enough! I have had trouble synching my charge 3 for the last month (though it seemed to work for the first two weeks or so).  I am totally dissatisfied and tried all the trouble shooting suggestions to no avail.  Today i got bluetooth to "forget" my charge 3 and now when i try to get it to "find" my charge 3, it doesnt.  If this doesnt get fixed very soon I will be demanding a full refund and recommend everyone else does the same.  I pre-ordered this and it has been worse than uselss

[MarcoGFitbit]

Hello @Sammyj4 and @deepeedub, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Kaisercat, thanks for your insight. 

@Sammyj4, I appreciate you have joined us and let us know the troubleshooting steps you'd tried in order to resolve this issue on your side, I'm very glad your Charge 3 was able to set up. 

@deepeedub, I appreciate you have joined us and letting us know you're also experiencing this situation. At this moment I would like to gather some information from you so we can check this further. Please reply with as much information as you can:

1. iPhone model you're currently using.
2. OS version running on your phone. 
3. App version installed on your phone (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[deepeedub]

Hi

I have a NOKIA 6 Model TA-1033 Android version 7.1.2

My app was working and stopped working about a month ago so there was no
problem with the phone, clearly this is a problem with the fitbit from
reading all the other responses.

You need to report this feedback to Fitbit, it's not good enough to have
customers doing all the trouble shooting you suggest, with no results.

Not impressed

[MarcoGFitbit]

Hello @deepeedub, I hope you're doing well, thanks for taking the time to reply with the information requested. 

I appreciate you have come back and voiced your feedback about the Charge 3. Please note that this board is dedicated to iOS devices as the issues experienced with the Fitbit app on iOS and Android OS might differ from one OS to another, my best recommendation will be for you to check @LanuzaFitbit's post with troubleshooting steps for Android 7. 

Thanks again for your participation in the Forums, feel free to reply on that thread if you need further. assistance. Thanks for keeping our Forums organized. 

[8113sally]

My phone and FB3 are both up to date on upgrades, and I've done all the recommendations but it still won't synch .It started having problems 2 weeks after I got it but I could force a synch after restarting phone for a while. Synch break down has increased in frequency and now nothing works. I tried to force stop the app but it wentw allow me. This is ridiculous!

[Tikimani]

Brand new Fitbit charge 3 and can’t get it to work...

WHY has Fitbit not done due process and solved these endless issues before releasing the unit.  You now have a huge number of very frustrated people who were previously fans.  Those posting here are the ones who have not already given up, returned the unit and gone elsewhere.  Not exactly the best business plan imho!!

Moderator Edit: Format.

[8113sally]

My sentiment exactly .I spent most of a day trying everything I could find online and nothing worked. Thinking about going to Apple and I've never had an apple product in my life before. 

[Kaisercat]

You should get an iPhone instead of an IWatch!

Sent from my iPad

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. If you're using a mobile device running iOS and are still having trouble syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information will be deleted from your account. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Now, if you're using an Android device, please refer to the Android board for more information about how to solve syncing issues for your specific Android phone and OS. Thanks for keeping our boards organized, I hope you have a great day. 

[ajadan51]

The Fitbit should work better thabpn this.  We shouldn’t have to do all these steps to make it work reliably.  My new Charge 3 works for a bit and then steps stops syncing messages, and several other features.  Poor product.  Very disappointed.