FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

Moderator Edit: Format + Word Choice

[Murphy1448]

I have turned off everything, charged everything, and updated everything and my Fitbit still will not sync it continues to say no device found. Now what do I do? Maybe it’s time to say goodbye to Fitbit’s they have been nothing but trouble. It’s time for an Apple Watch if I don’t get this thing to work 

[Jennywren26]

Mine is the same ! 

[Kaisercat]

Hey Murphy and Jenny,

have you guys deleted your device from BLUETOOTH and then re-PAIRED the device again?

[SunsetRunner]

I think we've all done this 50 times, after every "Hi, so glad you could join us!!" guy said the same things over and over.

I'm stuck with no sync. less than a month I suppose, and it just will not connect. It's a bluetooth device, it should not be a problem. It should sync, and the app take care of everything else. But no, who knows what it's actually doing. I've had more problems with this, I'm losing more HAIR than weight.

even as a watch I can't get it to show me the day of the week, so even if I just cut my losses and decided just to use it as a pedometer and heart rate monitor, it's not going to be useful as a watch.

and every time I do encounter an issue, these forums only reiterate them, and there is no solution from the people behind the scenes. I'm sure they have wonderfully working devices, help on help and dedicated people to listen... We're just idiots who get "Have you tried turning it off and back on again?"

[Catcrazy]

Hi everyone. This issue isn’t going away, is it! I don’t know how many of us need to report this issue before Fitbit actually FIX the underlying problem...if the issue is with the Charge 3, they should recall it and stop selling until the issue is solved.

Ummm...wonder if this message will get deleted, like the last message I posted! Seems the mods don’t appreciate my input(said I posted a duplicate message, which I have never done) for whatever reason!

I am currently worried to update my iPad, just in case in stops my Fitbit syncing, as it was after an update that my first one stopped syncing...I successfully got it replaced after phoning the support team.

[Jennywren26]

Same issues here , nightmare, I updated to iOS 13.1.2 seems to be better on
Bluetooth but still losing time, all day sync does not work, o have to
switch off blue tooth , switch off Fitbit, switch off iPhone XS then re
boot all to sync takes about hour and drives me mad, have emailed the
support twice still not heard anything! But when you read the Fitbit forum
it’s not just charge 3, but I agree Fitbit should be taken off sale until
this is re solved!

[Kaisercat]

Hey Cat,

I too had problems in the beginning syncing with my iPhone.  The problem was I had FITBIT paired both to my iPhone and iPad.  I unpaired FITBIT C3 with my iPad and it works syncs great on my  iPhone.  With my FITBIT C 1 and C2 they both synced together.  So if you have an iPhone and iPad, unpair both.  Then do the installation again and pair only to the iPhone.  It worked for me!

[Catcrazy]

Hi Kaisercat,

I’ve only ever had my Fitbit connected to one device, my iPad, so that wasn’t the issue with my device. Would of saved me a lot of time if that was the issue though😊

[Jennywren26]

Thank you I will 😁

[Lesnes55]

I got my Fitbit Charger 3 in April 2019 I have been very happy with it and it has worked fine until Friday October 4th, 2019 about noon. I noticed my time was wrong. I tried to refresh on my app and it keeps telling me no device found.

I have done all the suggestions of turning Bluetooth off, turning my iPhone off, fully charging my Fitbit none of these have worked. In my app. 

I even tried to set to set up a device but it tells me I all ready have a device connected to my account. 

This issue started right after the most recent app update. 

[Kaisercat]

Lenses, I would try FORGETTING THIS DEVICE (in your BLUETOOTH) settings, instead of turning Bluetooth on and off.  Once the device is FORGOTTEN, then go through the PAIRING process of your device.  

[Lesnes55]

I tried that and it didn’t work. In fact now that I turned my Bluetooth back it is searching for devices not finding my Fitbit and draining my battery which it has been doing for 2 days.

Now I can’t even use my Fitbit as a watch yesterday it was 12 minutes slow today it is 40 minutes slow 

Sent from Sharon's iPad

[Kaisercat]

Sharon, 

once you FORGET THIS DEVICE (open BLUETOOTH in SETTINGS,  the FITBIT shows under MY DEVICES, to the right you will see a little circle, click it and click FORGET THIS DEVICE). were you able to PAIR the device?  You know, going through the process like it’s brand new.  If I remember you open the app and go through the setup process?  You’re saying during this, the pairing process it can’t find your FITBIT?  

“If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give these steps a couple tries and if you're still having trouble syncing, please let me know. “

[Lesnes55]

I have tried all that when I turn my Bluetooth back on it just keeps searching for devices. My Fitbit is the only thing I have attached to my Bluetooth

Sent from Sharon's iPad

[Catcrazy]

Sharon and Kaisercat, 

Although the steps given above will work for some people, I was one of the many for whom this didn’t work, no matter how many times I tried everything suggested. It’s infuriating when you remove the C3 from the Fitbit app, removed from Bluetooth, hoping to start afresh from the beginning, then find that your device is now ‘undiscoverable’...when neither the newly reinstalled app, or Bluetooth can find your device!

If, like me, you find your C3 no longer exists as far as the app and Bluetooth are concerned, I wish you luck speaking to someone from the support team, Be patient as you’ll be asked try all the possible steps to reconnect

Once these all fail, you should be offered a replacement device.

[Lesnes55]

I was very happy with mine until the last update 2 days ago and now it isn’t worth a plug nickel.

It is losing time like crazy so I cant use it as a watch, it is draining the battery on my iPhone searching for a nonisgistant Bluetooth device so I have had to turn my Bluetooth off.

So as you can imagine it is also doing wonders for my blood pressure.

[Studenurseal]

Did you do the new iPhone update? After my iPhone update it did the same thing to mine. My Bluetooth was off on the Fitbit app. I did a soft shutdown of my phone after I switched the Bluetooth back on and it worked.

Sent from my iPhone

[Lesnes55]

Yes I did the iPhone update today hoping that was the problem since charger 3 wasn’t working before I did it nor is it working after.

Many times over the last 2 days
I have turned my phone off then on,
turned my Bluetooth on and off
tried turning my BT off then turning my phone off and on
I fully charged my Fitbit even thought it was at 70%


Tried to see if there was a reset button on my Fitbit to reset it
I was going to try reinstalling my Fitbit but I don’t want to lose all my data for the last 6 months

When I notices yesterday morning my time was out by 15 minutes right now it is out almost 2 hours Fitbit says 7:08 current time is 9:00

[burnowt]

JUST CALL THE SUPPORT LINE AND GET A REPLACEMENT!

877-623-4997

The more you waste time here following yet another 'tip' to reset/clear your fitbit, delete/reinstall apps, pair/unpair, etc, the more likely you are to give up and not force this company to really deal with their defective product. It's almost starting to feel like a deliberate stalling tactic. If you've done all the above once one way or another, you've done that enough. Call the support line, describe the problem, and get your replacement. It took me about 10-15' and wasn't very antagonistic. They've clearly made and sold a defective product.

[Catcrazy]

Well said!

I have been telling people for months that the only way to get this sorted is to speak to support team and get a replacement. 
Mine went wrong after 6 months, straight after an update, and like SHARON, my Fitbit was losing time with no way to alter the time! If we cannot sync the phone, you cannot correct the time, therefor the C3 isn’t even useful as a watch!

You don’t even have to phone support...if you go into support, you can enter your phone number and they will phone you straight back, so no phone charges!

Good luck everyone x