FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

Moderator Edit: Format + Word Choice

[45Nonna2003]

When it happened to me a few weeks back someone had told me to device under Bluetooth & I went on my laptop to set it up again & it’s been working fine ever since

Sent from my iPhone

[mcole49]

Finally got it going! I started another account under a new email.

Thanks for the tips!

[Lakey24]

No I was new to fitbit to get mine to resend a deleted user information 

[Martinw57]

Yes I found reset works.

Sent from my iPhone

[MarcoGFitbit]

Helo @mcole49 thanks for joining the conversation, it's great to have you on board the Fitbit Community!  It's nice to see you too @Martinw57, @45Nonna2003 @lisaluptak, @Karina21, @Lakey24. 🙂

First of all, I would like to apologize for the delay in the response. @mcole49 and @Lakey24 I'm very glad to know your issue has now been resolved, thanks for updating us and reply to this thread. 

@lisaluptak, would it be possible for you to let us know the exact list of troubleshooting steps you've tried so far? This will be very helpful for us to check this further. 

Thanks for your understanding, we'll be waiting to hear from you. 

[Myboo]

I have tried everything that has been posted on this site.  My Fitbit stopped syncing last Monday and no matter what I do, it will not sync. It stopped pairing with my Android phone and I get a message saying "Couldn't pair. Check settings for this device and try again.".  I am at my wits end and I am ready to mail the darn thing back to you. 

[Lakey24]

go to settings on the fit bit, then click on "about" and clear user data. that worked for me

[MarcoGFitbit]

Hello @Myboo thanks for joining the conversation, have a warm welcome to the Fitbit Community. It's nice to see you too @Lakey24 thanks for all your help. 

@Myboo first, I would like to apologize for the delay in the response. I appreciate you have let us know you've already tried the troubleshooting steps listed on this thread. Note that as you're using an Android phone, you could head to the Android board where you can find specific information for your phone's model and Android version, as this board is exclusively for iOS devices. 

Thanks for your patience and understanding, have a great day.  

[ElisaAE]

• I have literally done all of these but I keep getting bluetooth issue error messages.

[MarcoGFitbit]

Hello @ElisaAE thanks for joining the conversation, welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you've already tried the troubleshooting steps listed on this thread. Would it be possible for you to reply to us with a screenshot of the error you're getting? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, have a great day. 

[Myboo]

Hello, I spent almost 45 minutes on the phone yesterday with a Fitbit customer service person.  We tried everything and he eventually offered to replace the fitbit since it is still under warranty.


Thank you for reaching out.
Myboo

[ElisaAE]

So my only thought is that my fit bit might be attached to my old dead
phone. I didn't thibk it was an issue because I was able to login on my new
phone but it hasn't synched much since then if at all....

I can't turn that phone on to in sync it.

[Kaisercat]

Simple fix.  Delete it from your BLUETOOTH and then re-PAIR — your fitbit with your new phone.

[ElisaAE]

My old phone doesn't turn on so it's really not that simple

[Kaisercat]

Forget your old phone and what I posted before.  .  You are dealing with your new phone now.  Go to your BLUETOOTH settings on your new phone.  Pair it with your Fitbit.  Things should work fine now.

[MarcoGFitbit]

Hello @Myboo and @ElisaAE thanks for taking the time to reply. It's nice to see you too @Kaisercat thanks for all your help. 

@Myboo I appreciate you have come back and let us know our Support Team will be replacing your device after you had a conversation with them. 

@ElisaAE as @Kaisercat mentioned, remove your device from the list of paired devices in your phone's Bluetooth Settings. Additionally, you can try setting it up again to establish a new Bluetooth link between the device and your phone:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give this a try and let us know the outcome. If you're still getting an error message, please reply to us with a screenshot, this will be very helpful. Have a great day. 

[ElisaAE]

I have done that. As stated in my previous messages I have restarted all
bluetooths and phones. I've restarted fit bit I've closed the app. I've
done it all

[dtshead01]

I tried everything that has been recommended throughout this thread without any success. My C3 would not sync or update or be recognized by the app in any way despite working without issue for the first few months. In the end I decided to try and start from scratch.

1. Deleted Fitbit app on my phone

2. Cleared stored data and Rebooted C3

3. Removed C3 from bluetooth devices list in phone blurtooth settings

4. Rebooted phone and installed Fitbit app

5. Added C3 as new device in the Fitbit app.

The result was that the C3 was recognized by the app straight away and I was prompted to complete the firmware update which has also downloaded and installed successfully.

It should be noted that through all of the failed attempts to get my C3 working again it was on charge and simply would sync/connect, update etc.

Knowing the C3 was fully charged I decided to take it off charge for the initial installation, sync and update on the Fitbit app. Risky maybe but it has worked.

I would also like to note that this thread started way back in Oct 2018 and I have spent many many hours messing with my C3 trying to get it to start syncing again. Simply not good enough Fitbit!!!

[MarcoGFitbit]

Hello @dtshead01 thanks for joining the Community, it's great to have you on board. Thanks for taking the time to reply @ElisaAE, I hope you're doing well. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Terriwerk]

Hold your finger on your Bluetooth symbol. When the devices it is paired with pops up unpair your charge 3. 

Just set it up like you first got your charge and it should work