05-11-2018
17:59
- last edited on
05-12-2018
11:00
by
KateFitbit
05-11-2018
17:59
- last edited on
05-12-2018
11:00
by
KateFitbit
Can’t get my Fitbit Versa to sync
moderator edit: title for clarity
05-12-2018 00:03
05-12-2018 00:03
I would try restarting your phone and then restarting your fitbit using this procedure:
If it still won't sync after that then there are some more ideas to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866
05-16-2018 08:24
05-16-2018 08:24
Hello @Baythonwojo, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @SteveH, thanks for all your help.
Thanks for bringing this to my attention, have you restarted your Versa as @SteveH suggested? If so, I would like to suggest you to check the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
11-29-2018 04:45
11-29-2018 04:45
Hurrah. Thank you!!!
12-01-2018 21:06
12-01-2018 21:06
I’ve tried all of that and still doesn’t work. I deleted it from the app which now finds the device but won’t connect. Now what to do please. Thank you!
12-03-2018 07:11
12-03-2018 07:11
Hello @Djnj2 and @Nettyd, have a warm welcome to the Fitbit Community!
@Nettyd, thanks for joining the conversation and let us know your issue has now been resolved, I'm very glad!
@Djnj2, if you have removed the Versa from your account and the app is unable to set it back up, I would like to suggest you to check the following:
I hope this can be helpful, give it a try and keep me posted!
11-30-2019 11:40
11-30-2019 11:40
I have been working to sync new versa to iPhone for two hours have restarted phone and app ten times not happy with versa and mine has one button not two
04-05-2020 21:16
04-05-2020 21:16
I have tried all of these steps multiple times. My phone’s Bluetooth can find other devices but not my versa. I deleted my versa from my Fitbit app, I deleted my Fitbit app from my phone, and I attempted to reload both, but now my Fitbit app can’t find my versa. Would appreciate suggestions.
05-11-2020 17:08
05-11-2020 17:08
Were you able to resolve this? I have tried all of the steps advised and its not working still ughhhhh
05-11-2020 21:32
05-11-2020 21:32
05-13-2020 10:56
05-13-2020 10:56
The only way I was able to resolve this was to do a factory reset on the FitBit.
From the FitBit go to Settings>About>Factory Reset
it sucks to lose my data, but it did sync immediately. Hope this helps.
05-23-2020 12:36
05-23-2020 12:36
On my Versa 2 there are no bottom buttons.
05-28-2020 18:28
05-28-2020 18:28
I went through all the steps mentioned, and my fitbit still would not sync. Eventually I figured out I had to set up the device again, as in link my fitbit to my phone like it was brand new.
08-10-2020 14:00
08-10-2020 14:00
I've been experiencing the same.
The first one or two times - I chalked it up to an IOS issue. But after having to go thru either a Versa device re-boot or a bluetooth re-pair, I don't think the problem is the phone. Its unfortunate that this is the only workaround I've found to work.