help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app keeps opening other app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2019 10:38

‎07-19-2019 10:38

I've connect Fitbit app with other third party app for accessing weight data. After that, when I want to track a exercise, for example, fitbit will open that weight app instead of exercise tracking function. Even I delete the connection for weight app and re-install fitbit.  Any ideas? 

Best Answer
0 Votes
6 REPLIES 6

‎07-20-2019 07:42 - last edited on ‎03-21-2025 09:25 by Fitbit Moderator

‎07-20-2019 07:42 - last edited on ‎03-21-2025 09:25 by Fitbit Moderator

@___YHS___, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Fitbit app opening other apps. This is odd. Try logging out from the Fitbit app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-21-2019 01:35

In response to AlvaroFitbit

‎07-21-2019 01:35

Thanks for the reply.  It still happens even I log out and reinstall those two apps (fitbit & OKOK international). It starts happening after I upgrade the new version of fitbit with new UI layout last week. I'm using Fitbit 3.1(845) right on os 12.0 on iPhone 6. Let me know if you have further solutions. Thanks.

Best Answer
0 Votes

‎08-06-2019 13:37

In response to ___YHS___

‎08-06-2019 13:37

This is been happening to me too with the app ActivFit which is for my health insurance tracking. It’s driving me crazy! I can’t go and view my run times or anything, it just automatically opens the app when I tap any of the things on Fitbit. 

Best Answer

‎08-06-2019 18:54

In response to tracystag

‎08-06-2019 18:54

I already delete Fitbit and buy an Apple watch. What can I say?
Best Answer
0 Votes

‎08-19-2019 01:24

In response to AlvaroFitbit

‎08-19-2019 01:24

Was there a solution to this? Having exact same issue as the other two in this post. 

Best Answer
0 Votes

‎08-19-2019 05:15

In response to Hotsakehk

‎08-19-2019 05:15

Mine just stopped doing it one day. It doesn’t do it anymore but I did nothing to fix the problem. Somehow it fixed itself?

Best Answer
0 Votes