Fitbit app not syncing Weight logs.

[Kimptoc]

I use a Withings scale and it's recording my weight daily ok. But Fitbit app has no entries since Tuesday. It's also syncing into Health app and Lose it app ok. Not sure how Fitbit gets the data...

Thanks in advance for any tips/advice. 

Moderator Edit: Clarified Subject.

[Tesni]

Mine too! I have checked everything trying to figure it out..

[Spopar1]

I, too, have been working on fixing this for 3 days.  Nothing works.  My weight comes from a Withings scale via MyFitnessPal.   Nutrition data from MFP was not syncing until today.  Weight data has yet to sync.  What is going on?

UPDATE:

To all, my weight finally synced correctly last night.  I don't believe it had anything to do with my having gone in and connected/disconnected apps such as MyFitnessPal; working with MyFitnessPal to connect/disconnect Withings/Nokia HealthMate; or working with Withings/Nokia to reset my scale.  In each instance, there was no evidence of a problem and the techs pointed back to one of the other apps.  Sorry I can't give everyone a "fix" that worked.  In this case I suspect it was a software problem that was fixed by the developer after numerous complaints.  Hopefully it won't happen again.

[Kimptoc]

Thanks. Mine has "caught up" now too.

:).

[MarcoGFitbit · Accepted solution]

Hello @Kimptoc, @Spopar1 and @Tesni, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. @Kimptoc and @Spopar1, I'm glad you have come back and let us know this issue has now been resolved on your side. 

If you experience this situation again or if there's anything else we can do for you, please feel free to reply. 

[Par-par]

I Am unable to get my Fitbit Versa to sync the weight to my app on my iPhone. Everything else syncs except the weight I have input on the versa. Any help is appreciated.

[MarcoGFitbit]

Hello @Par-par, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I'll make sure to forward this informaiton to our team so they can check it further. In the meantime, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and update the Fitbit app in case you haven't done it yet. 

Thanks for your patience and understanding, have a great day. 

[Spopar1]

I don’t have a Versa. Your message is very confusing.

[Par-par]

I was trying to do a new post, posted to yours by mistake—sorry

Sent from my iPhone

[Kimptoc]

Hi Marco. It’s stopped syncing again. 

About 7 days missing so far. 

[dearmartha]

Same problem, same length of time — been troubleshooting like crazy and was glad to find your post and realize it might be a more systemic issue. And then I found this on the Withings site:

”We noticed a connectivity issue between Withings and Fitbit accounts. Our development team is currently working with the Fitbit API team to resolve this issue. We apologize for the inconvenience.”

so hopefully they’ll get it fixed soon for both of us. 

[tashiewashie]

That's good to know they are trying to resolve it.

[Par-par]

Yep, it’s a little odd that only that one item won’t sync up, but hopefully they’ll figure it out.

Sent from my iPhone

[Spopar1]

Odd that it is not affecting everyone in the same way.

[MarcoGFitbit]

Hello @Spopar1, @Par-par, @tashiewashie, @dearmartha and @Kimptoc, I hope you're doing well. 

I appreciate you have shared your experience about this issue. Please note that at this moment there's an ongoing issue related to Fitbit + Withings that is being investigates and worked on by the Withings team. Please keep an eye on this thread and feel free to post here in case you need further assistance. 

Thanks for your patience and understanding, have a great day. 

[Kimptoc]

Hi Marco - thanks for the update.

It seems to have started working again, since last night.

Many Thanks
Chris

[MarcoGFitbit]

Hello @Kimptoc, I hope you're doing well, thanks for taking the time to reply. 

I sincerely apologize for the delay in the response, I'm very glad to know that your issue seems to have been resolved, thanks for keeping us updated. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Lynne102]

Still cannot get mine to sync, I use withings scales and MFP, it’s logged on both Health mate and MFP but not syncing onto Fitbit app

[Kimptoc]

Hi

It’s working for me now but I had to go to Fitbit site to disconnect and reconnect the scale

hth 

chris

[dearmartha]

Hey Chris,

Thanks for the tip. Where were you able to do this? Was it on a computer? I can’t find the option anywhere on the mobile site. 

For the record, for anyone else reading this thread, syncing has again been down for me for over a month, since April 13.