Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[ValGent]

Did you get a response from Fitbit? I have been unable to get a response from them. 😠

[MsCSAngel]

Tried that and it worked until I switched apps - when I switched back it closed again. *sigh*

[Yomaz]

Same since updating newest iOS 

[KatieSauriol]

I've deleted the app and re-installed the app multiple times but maybe it wasn't a full delete... You wouldn't think it would delete all your data because it should be stored in your fitbit profile but that's just my guess. It has been working on and off for me today; just very annoying. I use my app to track my food and water and its really inconvenient for this to be happening. With every update on the phone and app, there is bound to be a couple bugs; let's just hope that Fitbit work on resolving this issue quickly.

[SonjaO]

I’m having the same problem.  Updated my phone yesterday…wondering if that has anything to do with it.  Worked last night about midnight, but not this morning at 8:45am.  Dang it!!!!

[IreneSnapko]

Same with my Charge 4.

Starting to wonder what sports watch I'll switch to. I've about had it with Fitbit problems.

[Deblaur]

Me too - and same as Ladyluck can't get chat support.

[annp1968]

Fitbit 3.76 keeps crashing on iOS 16.3.1 (iPhone XS Max)!! Started happening an hour ago! I uninstalled the Fitbit App and reinstalled the App, There are BUGS the Developers need to fix ASAP! Google is FAILING with this support! Looks like I will be moving to the Apple Watch and Apple Fitness sooner because of all the issues that are not getting resolved since Google acquired Fitbit! 

[miplesca]

yes me too, fitbit app won't launch this morning,  Iphone 8 not sure which OS version

[Guy_]

Hi @Svitlana - this may be an ongoing issue with 3.76 on iPhone - see Fitbit app won't open on iPhone

[WillowsC]

I just got off the phone with customer support. They said that they are aware of the issue, and that there team is working on a solution to fix the issue. No eta. They did say to just try later.

[bearmeister]

Same here - frustrating
It even failed before I installed the IOS update...

[LZeeW]

I'm not as lucky as you.  Still crashing. 😢

[Imcyn55]

Same for me

[MariLuJo]

My iOS Fitbit app keeps crashing even though I installed the latest version (3.76) of the Fitbit app from the App Store and I checked to ensure I am running the latest iOS software update (16.3.1)

[Maltie]

Not only is the crashing continuously repeating but the more you try to get it to work and then get it up for a minute it crashes again and seems to be using up more of the fitbit battery than usual due  to constantly having to keep trying to get the app working pr

[SunsetRunner]

Same for me, second time there’s been an issue with the app in less than a month, would be nice if Fitbit emailed users to inform them of the issue and what they’re doing to fix it. Also recommend the get some new tech guys as the ones they have appear to be reactive rather than proactive just my humble opinion 

[Mandie_J_2000]

So glad it’s not just me.  Apple user as well deleted and reinstalled app at least 5 times and nothing.  Currently have app

off phone until later. Frustrated 

[BBoy0987]

Same issue. None of the fixes are working. Tried them repeatedly. Frustrating and waste of time figuring this out 

[Kimjam3]

Same issue here