Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[SensibleGal]

Hey Megabite, that fix only worked for 5 minutes for me. So, I phoned Fitbit and they said it's a GLOBAL ISSUE that they are working on, to try again later today. How frustrating for so many of us! 

[RBoro]

I just talked to Fitbit support.  They are aware of the crashing problem and are currently trying to fix it.  

[Goodells1]

spoke to soon, now it is failing again.  I guess the fix was not stable.

[Etatheta]

Same issue here  on my iphone. I was able to get mine to open by quickly touching the screen when i see it flash and pulling down like im trying to do a manual sync. Takes a few tries but i do get it open.

[Gmamoe]

Same for me and since there are comments from yesterday it appears they are slow to fix this!!!  Absolutely frustrating dealing with this app and my charge 5 for the last several months!!  I have followed all the steps and got it to work once but now back to flashing and closing.  Who has time and patience to keep dealing with these issues?!!!!

[Elena1111]

How are you supposed to log out of the app if the app won’t open? Rebooting my phone does not help.

[kkaschke]

Same here. It just crashes. I’ve rebooted the phone and reinstalled the app and that didn’t help. 

[Mom2Jacob]

I got it to finally stay open for a few hours this morning but now it’s crashing over and over

[Chrge4P]

Yes same problem.

I tried to get in touch with support, Livechat - doesn't work no response. after a few attempts it then states to contact using email, then I immediately get a bounce back stating they don't support email responses. 

[Carpisito]

Same here. App will not open. 

[Babstrong]

I’m having exactly the same problem. Cannot even get the App Store to let me reinstall. Very frustrating!

[CSofit]

• My app is crashing all the time too. There was an update yesterday. I think there is a problem. 

[YEM]

That doesn't work for me.

The app has been having a lot of problems lately....

[Kapizzy]

The App on my iPhone is not allowing me to open it!   I touch the app icon it shows the log on page and then closes!  Beyond frustrating!!!

turned of phone and restarted - did not fix.

deleted the app and reloaded it - did not fix.

HELP!!!  

[Johntomsmom]

how do you get access to the version 3.76 from your iphone? Mine is doing exactly what has been described in this thread - since this morning

[Goversa]

Same here!  

[SantaGranny]

Ditto! 😞

[r_mc]

I have confirmed the same thing.  If I am connected to the internet, my fitapp will briefly open and immediately shut down.  If I disconnect from the internet, the app will open and stay open.  I have uninstalled and reinstalled the app.  I have rebooted my phone multiple times.  The only thing that I can find that allows the app to stay open is disconnecting from the internet which is not a solution since I can't sync my data.  Fitbit, please solve this bug so that my fitbit is usable again.

[retstgc]

I noticed something interesting, if I turned off Cellular data (iPhone), so that I was only on WiFi and opened the app it would load no problem. Turn cellular data on and app crashes every time. Did this several times and had the same with the same results. 

[Fittobetied60]

Having the same issues on Iphone 13.  Nothing is working to get the fitbit to stay on once I've gotten on, but then it went to a blank screen!  Please help fitbit!