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Fitbit app shows a white screen after update

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‎02-05-2021 02:51 - last edited on ‎02-05-2021 15:29 by Fitbit Moderator

‎02-05-2021 02:51 - last edited on ‎02-05-2021 15:29 by Fitbit Moderator

Since last update 4 days (02.02.2021) ago App on IOS 12.5 does not work. Only white page appears. I can’t track my training anymore. That’s really insufficient!! Please solve that immediately and make the app available again.

 

Moderator Edit: Clarified subject and formatting

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Accepted Solutions

‎02-05-2021 03:48

‎02-05-2021 03:48

@Ilkra   Please try the following steps:

  • Delete your Fitbit app
  • Restart your phone
  • Re-download the Fitbit app and log in

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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3 REPLIES 3

‎02-05-2021 03:48

‎02-05-2021 03:48

@Ilkra   Please try the following steps:

  • Delete your Fitbit app
  • Restart your phone
  • Re-download the Fitbit app and log in

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-05-2021 04:39 - last edited on ‎02-05-2021 15:27 by Fitbit Moderator

In response to LZeeW

‎02-05-2021 04:39 - last edited on ‎02-05-2021 15:27 by Fitbit Moderator

I lose all my history data if I do so...

Moderator Edit: Personal info removed

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‎02-05-2021 12:47

In response to LZeeW

‎02-05-2021 12:47

Worked perfect for me! All my previous data was still there and I’m now able to open the stats on my iPhone. 

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