Fitbit app shows the number 96

[zimruc]

On my iPhone screen there is a number 96 on the Fitbit app and I can’t see why?

Moderator edit: updated subject for clarity

[RET1944]

Same problem with my Charge 4 on my iPhone 8 ( but number 89 ) , and my wife's Inspire HR on her iPhone XR ( number is 97 ) 

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

Thank you for taking the time to report this issue. I appreciate your efforts and the additional details. I understand how you are feeling and would like to confirm that this issue has been reported to our team and they are currently investigating it. I'll update this thread once I receive more details. Thank you for your patience and understanding.

@musicsprt6 thank you for providing a screenshot!

@LZeeW thank you for your support!

I'll be around. 

[LaurieM2]

Yes! That did it. I had the number five showing but as soon as I looked at notifications it went away. Thanks so much!

[lthrock]

It is not a notification issue for me.  I have no notifications..

[Spinnergirl31]

I have 98. Just appeared today

[SunsetRunner]

Mine says 98 too. It’s nothing to do with notifications. Hope we get a solution.

[Gangang]

I have 101 in red attached to my Fitbit app on my home screen. It wont’t go away. I have deleted the Fitbit app and reinstalled it several times; inbetween turning my iPhone off and on. It is still there. Please help.

[LZeeW]

@Gangang   Several users posted similar comments.  Some users said it happened with an iOS update.  Fitbit seems to be aware.  I am merging your post with an existing thread in the iOS forum.

[RET1944]

Open Fitbit app & click on the Message tab top right .  Then select Notifications at top next to Messages .  All notifications display , the red number on the Fitbit icon will disappear.   Cheers

[PoppaJohn-55]

Yes it works. For whatever reason all notifications that had previously been read were showing up as what would usually be a non-read notification. I deleted them all and went back to messages where it showed I didn’t have any and then went back to the notifications and they all reappeared again! I deleted them once again, went totally out of the App and then went back in and all notifications were gone. This worked. 

thanks

[Maggie.o]

Hi I know I’m 2 years on but figured it out. It’s notifications read them and it stops off x

[SunsetRunner]

Very odd but I’ve just checked my app and they’ve gone. I did turn off notifications this morning so not sure if that’s anything to do with it. 

[Arlyne]

 

[atzenova]

This did not work for me. Any other suggestions?

[Coaz]

iPhone XR. My number is 99. 

[JohnnyRow]

I don't have the answer.  But I wanted to thank you for the picture and mentioning that is on iPhone.  I have seen several mentions of a red number in the past few days that make me want to scream 'include a screen cap so I can see what you are talking about', but you are the first I have seen to actually include a screen cap so I can understand they are talking about; and also perhaps first to bother mentioning it is on iPhone.

[Siouxsee]

Hi all,

I think im being a bit thick, but I can’t seem to work out something. On my iPad the image of the Fitbit app has a number on the top right of it. I’m assuming it might be some messages or something like that. Where do I go to find what the number means.?

TIA Sue

[Spinnergirl31]

I trie that yesterday and it reappeared today!!!! So frustrating

Sent from my iPhone

[Karenm123]

Hi I’m having same issues- icon showing 100, when open app it says I have no messages. If I log out and in again it disappears then reappears when I go into app !? Confused - and can’t be bothered logging out all the time ... any ideas would be appreciated.

When you say notifications do you just mean messages? I haven’t any but icon shows 100? 

Moderator edit: merged reply

[Coaz]

That worked for now. Will see what happens tomorrow. Thanks.