Fitbit app shows the number 96

[zimruc]

On my iPhone screen there is a number 96 on the Fitbit app and I can’t see why?

Moderator edit: updated subject for clarity

[ShannonPDX]

The "numbers" just started appearing on my App today - 99 to be exact. I can't figure out how to clear it.

[SunsetRunner]

Upper right corner of your Fitbit app, touch the message box, when it opens it will have a oval header that has messages and notifications side by side tap notifications and clear them out. I had years worth. If the x in the upper left corner doesn’t do it swipe the notifications away one at a time. 

[zimruc]

👍👍

Sent from my iPhone
Tricia

[LiliyaFitbit]

Hi everyone, thank you for your updates in this thread.

Thanks to all for the efforts to resolve the issue, sharing the steps you've tried and your feedback. I understand that it may be frustrating and would like to advise that our team is actively working on this issue and hope to resolve it as soon as possible. Thanks for your reports and continued patience as we work on a fix. 

Please note I have merged several threads with this issue.

[Spinnergirl31]

Thank you. I think I fixed it. I just don’t know why it waited until I had 98 messages to clear to show up lol

Sent from my iPhone

[LZeeW]

@LiliyaFitbit   I'm not sure why users are getting these App Badge Notifications all of a sudden.  But this is the official term for that little number.  Users can avoid getting these by doing the following:  Go to your iPhone Settings > Notifications > Fitbit > Toggle Badges to off.  The default setting seems to be "On". 

[LiliyaFitbit]

Thank you for your replies, @Spinnergirl31 @LZeeW.

@Spinnergirl31 I am glad to hear that you were able to fix this issue. Thank you for posting the update here!

@LZeeW I understand your concern and thank you for sharing your solution. I am sure this information will be helpful to other users! Thank you for your time and efforts.

See you around.

[amsqueenbee]

What are the numbers in the red circle on the Fitbit logo and how to remove it?  It just showed up. It looks like notifications on other apps. 

[JuanFitbit]

@amsqueenbee . Nice to see you on the Community! Thank you for your message. 

Could you please describe where you see the numbers and the logo? In the app? On the settings on the watch?

If you could attach a picture on your reply, we'll be able to see what do you mean.

I'll be expecting your reply

[RET1944]

That seems odd  -  mine hasn't re-appeared at all  -  you could try deleting each of those notifications .  All the best

[donnakayd]

Same, just appeared today. I went to notifications in the app and touched each to try to clear but it is still there. Mine has 97. Very irritating, I want it cleared out but can't figure out how. 

[SteveH]

That sounds like the ongoing issue that Fitbit are working on. Keep an eye on the following thread where they are posting updates:

https://community.fitbit.com/t5/iOS-App/Fitbit-app-shows-the-number-96/td-p/4831819

[SteveH]

@Karenm123 that sounds like you are being affected by a new problem that Fitbit are working on. Keep an eye on the following thread where they are posting updates:

https://community.fitbit.com/t5/iOS-App/Fitbit-app-shows-the-number-96/td-p/4831819

[Karenm123]

Thanks Steve - I've actually sorted it after putting up post ! Clicked again on messages and still there were now .. then spotted another tab at top of message screen for notifications.. clicked on that and after deleting all of those it’s now sorted. Thanks for response though

Sent from my iPhone

[Smera]

Same here on my I-Phone. A red circle with the number 87. Cleared all the notifications, and restarted phone. Perhaps the only other thing to try is to unpair and then pair again. That circle is rather annoying.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

Thank you for taking the time to share what you're experiencing. I understand how you are feeling and appreciate the troubleshooting performed. I would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

See you around.

[Mothma]

Does anyone know what the numbers are that are appearing on the top of my Fitbit app? In my case 68?  Not my age though!!

Moderator edit: subject for clarity

[SteveH]

This seems to be a bug that Fitbit are working on. Keep an eye on the following thread where they are posting updates:

https://community.fitbit.com/t5/iOS-App/Fitbit-app-shows-the-number-96/td-p/4831819

[Smera]

This worked for me this morning. Thank you for the instructions.

[deeinnh]

Thank you