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Fitbit is not updating

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‎12-22-2016 11:24 - last edited on ‎12-25-2016 14:57 by Fitbit Moderator

‎12-22-2016 11:24 - last edited on ‎12-25-2016 14:57 by Fitbit Moderator

The busy symbol has been spinning all day but my Fb hasn't updated 

 

 

Moderator edit: Clarified subject.

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3 REPLIES 3

‎12-25-2016 15:02

‎12-25-2016 15:02

Hello there @Lion126!

 

I'd like to ask you some questions in order to better understand this situation. When did this start happening? Have you tried to log out and then back into your account? Could you please take a screen shot and then post it here so that I can see exactly what's the app showing?

 

Look forward to helping you! Smiley Very Happy

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎12-26-2016 10:01

In response to LanuzaFitbit

‎12-26-2016 10:01

Since day 1. I have gone through all of the typical troubleshooting steps. Power off and on both phone and FB. Forget device and reconnect. Everything.

IMG_0403.PNG

 

 

Best Answer

‎12-27-2016 05:42

In response to Lion126

‎12-27-2016 05:42

Hello @Lion126! Thanks for that picture.

 

I'd recommend that we try to run the setup process once again, to be sure. Please follow these steps:

1. On the Fitbit app dashboard, go to the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the instructions that show up.

 

Let me know how it goes or if you get any error message. Smiley Very Happy

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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