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Hello there @Lion126!
I'd like to ask you some questions in order to better understand this situation. When did this start happening? Have you tried to log out and then back into your account? Could you please take a screen shot and then post it here so that I can see exactly what's the app showing?
Look forward to helping you! 
Best AnswerSince day 1. I have gone through all of the typical troubleshooting steps. Power off and on both phone and FB. Forget device and reconnect. Everything.
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Lion126! Thanks for that picture.
I'd recommend that we try to run the setup process once again, to be sure. Please follow these steps:
1. On the Fitbit app dashboard, go to the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the instructions that show up.
Let me know how it goes or if you get any error message.
Best Answer