Fitbit won’t connect via Bluetooth

[StephanieWiley]

I have tried everything. My Fitbit randomly disconnected from my Bluetooth and won’t sync, of course. I’ve turned my phone off and back on, updated the app and it still won’t connect. Help please! I’m losing my challenge because I can’t update with 60,000+ steps! And I miss tracking my sleep!

[DaveMcCay]

Woke up this morning and Fitbit blaze won’t connect to new iPhone. I have tried all the standard solutions.  Including pairing with other device.  Nothing works. Fitbit either isn’t sending Bluetooth message or there is another issue.

please advise. 

[Nikig66]

Same here with my charge 3. It won't synching, did everything mentioned. Now ny phone cant find the fitbit at all. 

This is ridiculous. Knew I shouldn't have bought this.

[Cool_angie]

So my Versa updated now it's not working I have tried everything  to get it to connect bluetooth but nothing 

On and off  more times than I can count have even tried factory reset but that's not helping either wont pair with my phone or my sons phone think this might need to be returned to shop anybody have this problem !!!!!!!

[HollyBank]

Followed all advice on one device. Didn’t work so tried to on another device. Bluetooth working for other hardware. This is definitely a problem with Fitbit. Very disappointed with this product. All my Fitbit’s have broken in some way. Checking out other companies now. 

[graunty]

Yep! Same experience  as many others. This problem needs some serious attention 

[Mlpqaz]

However frustrating it is, I’m glad I’m not the only one with this issue! Tried every troubleshooting tip posted on here to no avail. Seems Fitbit need to come up with an actual solution 

[graunty]

If you have a silicone case on your phone try removing it and syncing
(annoying I know). I did this a couple of weeks ago and it worked. I got an
Otter case for my phone today and am reluctant to go to the trouble of
removing it at the moment but I’ll try later on today. If it works I will
be contacting Fitbit cos I don’t want a device that cannot do what I paid
good money to have it do. Good luck with it🌺

[HollyBank]

I fixed it! I contacted Fitbit via email and I got a link number sent to the Fitbit. This is after so much research. It’s not clear how to do it. I stumbled on it.
Thank you.

Sent from my iPad

[Mlpqaz]

What email address did you use please? I can only find the option to call them or twitter.

[Mammama]

Fitbit does not connect with Bluetooth 

how to go to Bluetooth settings?

[graunty]

hello mammama

go to your phone settings and look for the bluetooth. i only know apple phone and it is easy to find on the first page on the settings, under the wifi settings. hope this helps ;0

[SunsetRunner]

Versa 2 same problem!

[graunty]

Strangely mine doesn’t stay disconnected.... so it is connected now. It may be a problem with the provider, not sure. I think it is better when you have nothing else connected to Bluetooth at the time you are trying to connect, it is a bit of a snob in that regard lol

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. 

I appreciate the time that each of you took to share the details of the syncing issue, the troubleshooting done and your experience. Thank you for the efforts to resolve this, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. Our team is actively working on this issue and hope to have a fix soon, I appreciate your patience and understanding. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. Meanwhile, I recommend trying the following:

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device.

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

I'll be around if you have any questions. 

[graunty]

Thank you for your advice. I have found, for me, it always connects
eventually if I keep the Fitbit app open. I look forward to the day that
this little glitch is remedied.

[LiliyaFitbit]

Hi @graunty, thank you for your reply.

I appreciate your time and feedback, thank you for sharing your workaround. I appreciate your patience and understanding while we work to improve your experience.

Let me know if you have any questions.

[Samsteps]

I am having the same issue and have tried all these “fixes”. My iPhone just cannot find the tracker. Also I have the app installed on my iPad and it does connect to the tracker but will only display cals...the edit function does not work. I do not have the sleep tracking and cannot add it. This whole issue came about at noon on June 23.
There was a Fitbit app update yesterday that I ran...but did not do anything to resolve these issues. 

[graunty]

Yes. Very frustrating Samsteps. Mine doesn’t always connect immediately but
if I keep the app open it connects at some point during the day. They are
working to resolve the problem so hopefully all will be well shortly. Enjoy
your day😀

[Elenalatici]

My Fitbit inspire suddenly won't connect with Bluetooth. It just keeps buffering. Like you I've tried everything. And Bluetooth is the least of my problems with my FitBit. Tracking my sleep is the biggest. It says I've only slept 2 hours, sometimes 51 minutes. Went on like this for months. My doctor put me on enough sleep meds to stun a horse. Fitbit still says sleeping 2 hrs. maybe 3. 

I stopped wearing it to bed because it made me so anxious. I left it in the bathroom. Twice it "recorded" my sleep. Once was 1 hr and 42 minutes. I don't sleep in my bathroom. Not only is it cheap hardware, in my case it's dangerous. Throwing it away and will never buy a Fitbit product again.

[graunty]

I am so sorry to hear this.  The only problems I have is with bluetooth syncing (and it does eventually sync, when I'm not looking so I don't stress about it anymore), and the light doesn't turn on when i flick my wrist, I have to press the button :).  I have been wearing Fitbit for years, this one being the last of three models I have worn.  I have never had problems before that Fitbit could not fit immediately (very satisfactory service).  I am thinking that as technology continues to get more and more complicated we will see problems, especially on small devices.  I am sure if you speak with Fitbit that will be happy to replace your fitbit (is it is still under warranty) so, don't let any time pass in case you run out of warranty. I hope you will be able to have some resolution to your problem and that your Fitbit can finally suit you medical needs.  Blessings 🙂