08-23-2018 21:12
08-23-2018 21:12
I have tried everything. My Fitbit randomly disconnected from my Bluetooth and won’t sync, of course. I’ve turned my phone off and back on, updated the app and it still won’t connect. Help please! I’m losing my challenge because I can’t update with 60,000+ steps! And I miss tracking my sleep!
08-25-2018 11:29
08-25-2018 11:29
Hello @StephanieWiley, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for letting me know about this issue affecting your tracker's syncing capabilities. I appreciate you have already tried some troubleshooting steps in hopes tor resolve it. Please note that your Fitbit device does not sync directly through the Bluetooth Settings on your phone but through the Fitbit app.
Now, as you have removed the device from the list of paired devices on your phone, please go to the Fitbit app and tap on Account to check if your Fitbit device is showing up here. If it is, try the following:
If your device still won't sync, try these steps:
On the other hand, if your Fitbit device is not showing up when you tap on Account, please set it up as a new device:
Please note that Fitbit devices can store up to 7 days of detailed information and 30 days of general information so once you're able to sync it your steps will be added to your challenges.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.
08-08-2019 21:21
08-08-2019 21:21
Been struggling with this too. Rebooted everything, blah blah blah.
What finally worked was going into my phone's Bluetooth settings, forgetting my Charge, refinding it, and then synching. Hope that helps.
09-03-2019 14:04
09-03-2019 14:04
Hi. I have tried everything to get my Fitbit to pair but it just won't. It was fine until 2 days ago. It needs an update but I couldn't get it to update so I unpaired it in order to re-pair and try again but now I can't get it to pair at all.
I've tried restating my phone, checking for updates, reinstalling the app, deleting my Bluetooth cache and data and looking for a new device. It finds the device, gives me the pairing number but then refuses to pair.
10-15-2019 10:08
10-15-2019 10:08
Am having the same issue now am fed up taking it back
10-18-2019 22:11
10-18-2019 22:11
I'm having the exact same issue, did you ever figure it out?
10-25-2019 08:45
10-25-2019 08:45
I've ended up having to connect it to my PC, which worked. Then it also did the update that needed doing which then meant it synced with my mobile app afterwards. Hope this might help someone else.
11-16-2019 01:19
11-16-2019 01:19
I've just got my new versa this week and it connected ok originally, I've done the firmware update and now my phone wont even find the device when discovering bluetooth devices. I've tried all of the above and it did work on my work phone when I tried it but it still wont appear at all on my samsung s9. So it's not just a case of not connecting but not being able to find the versa at all. I'm at a loss so any help much appreciated!!
11-20-2019 05:40
11-20-2019 05:40
this morning my son came to me and told me that his Fitbit hadn't reset overnight and was still on several thousand steps. While trying to figure this out my daughter said she installed her Fitbit on my phone. We were all trying to use the same account. I deleted everybody is account and started fresh and now the Fitbit won't be recognized by the Bluetooth on my son's phone that it was recognizing merely 2 hours ago. I have done everything everybody has said above. However I wasn't able to forget the account because it was no longer there to forget. That's why it wouldn't connect. I am at such a loss since this was working two hours ago. It also won't pair to my phone and I am the mother.
11-22-2019 11:17
11-22-2019 11:17
Hi, I’ve followed all of these steps and my Fitbit charge 2 is still failing to connect to any device via Bluetooth.
12-09-2019 08:16
12-09-2019 08:16
Did you manage to sort out your Fitbit? My bluetooth on phone will not pick up my device. It also needs an update but can't update until paired
12-20-2019 13:06
12-20-2019 13:06
I've tried every suggestion and it still does not work: Conclusion: low quality hardware that does not last.
I will never buy Fitbit again.
01-02-2020 06:27
01-02-2020 06:27
Hello,
I have followed all the instructions and nothing has worked. Unfortunately, this has caused a lot of doubt to rise up within me to refuse any of these products. Much more, I regret to recommend any of Fitbit products to others due to this glaring issue. It would seem that this is on-going with very little success rate. Given the few individuals recanting their favour holds no issue to the over-all construct of things, I do hope there will be a better, more reliable, product to be made. On this note, I will try to return the product. If unable to, I will never recommend Fitbit products as worth the cost.
For your consideration,
Joy
01-18-2020 20:49
01-18-2020 20:49
I am having the same trouble. I am travelling and my phone is working (showing UK time,) but my phone is not synching. I have now taken my Blaze off from my account and am now trying to reset it but my watch is not pairing when I try to set it up. This is so infuriating. My bluetooth on my phone is working as I have other devices paired.
04-23-2020 22:20
04-23-2020 22:20
Same problem. Tried everything. Was working this morning then just stopped. Won't even detect my Charge 2
04-28-2020 04:15
04-28-2020 04:15
I've tried all the trouble shooting.... When i try to set it up as a new device it can find my tracker, it can send my tracker a code but once the code is put on the phone, it still won't connect and suggests other trouble shooting which i have tried.
05-08-2020 18:44
05-08-2020 18:44
05-11-2020 04:57
05-11-2020 04:57
didn't work for me
05-25-2020 04:12
05-25-2020 04:12
Versa2 won’t sync
05-26-2020 13:21
05-26-2020 13:21
Just spent 3 hours online and on phone with fitbit rep. Went thru all these steps several times with no success. The bottom line comment from Supv was “guess you have a prob with your device”. Isn’t it beyond coincidence that so many of us have this same problem? There was a fitbit app update a few days ago. That’s when my problem started but these reps won’t acknowledge it is their problem!!! Instead they blame 13.5 IOS update or the device. I didn’t even have 13.5 downloaded when the problem started. But I had just downloaded the Fitbit App update. So... telephone conversations with these reps is a waste of time. Seems like a ploy to get you to buy the new fitbit by preventing you from connecting to bluetooth with Flex2.