help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Food Data Base Search Way Slow

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2019 09:46

‎09-10-2019 09:46

The new update has greatly slowed the search and scan features for logging in food.

The new update spends minutes to search for a food to log in. Very frustrating. You previous app was much more user friendly dashboard to see your daily progress and food logging.

The bar code scan is particularly annoying in how long it takes to find the food!

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎09-11-2019 09:48 - last edited on ‎03-14-2025 09:29 by Fitbit Moderator

‎09-11-2019 09:48 - last edited on ‎03-14-2025 09:29 by Fitbit Moderator

@Bob59 A warm welcome to our Community!

Let me help you with your food search. Try logging out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎09-11-2019 10:35

In response to AlvaroFitbit

‎09-11-2019 10:35

Yes, have restarted the phone on several occasions. This does not solve the problem. Thanks 

Best Answer
0 Votes

‎07-17-2021 03:45

‎07-17-2021 03:45

I have been experiencing the same problem. It has become worse and worse with each passing month over the past two years. I've tried uninstalling and reinstalling the app countless times. Beginning to wonder if it is time to leave the Fitbit ecosystem and move to another brand of fitness tracker. I've been a long time Fitbit user, however. Multiple devices over many years.

Best Answer
0 Votes

‎07-17-2021 03:46

In response to AlvaroFitbit

‎07-17-2021 03:46

That did not work. Have tried it countless times.

Best Answer