11-21-2017 11:33 - edited 02-07-2018 09:47
11-21-2017 11:33 - edited 02-07-2018 09:47
Hi Everyone, our team has reported this issue is resolved. If you haven't already, please update your app to version 2.45. I'll be closing this thread for new comments. If you are experiencing GPS issues with your tracker and iOS device, please see the help pages below. If that doesn't resolve the issue please post a new comment.
I've merged a few threads together. Our team is aware of some users having issues with GPS intermittently disconnecting during exercise after updating to iOS 11. Users see incorrect distance or see "Check Fitbit App" message. I do hope to have a fix soon and will update this thread when I learn more.
If you haven't already, check out this article on why GPS isn't working for potential fixes. If you are still experiencing this issue you may also want to try tracking your run with MobileRun and GPS as a workaround.
Actively managing your weight? Find accountability buddies on the Manage Weight board
11-08-2017 04:06
11-08-2017 04:06
11-16-2017 22:41
11-16-2017 22:41
I see this is still an on going problem, really disappointed at the lack of customer interaction to a major issue.
11-16-2017 23:27
11-16-2017 23:27
My GPS tracking hasn’t worked for a couple of months when I go for a run, since IOS 11 update. There are similar threads over the past couple of months but I cannot find an answer only a ‘solution’ saying it is being looked at back in September. Are we to assume this will no longer work?
Really annoyed I only bought it a few months ago and now I’m already looking to have to buy another brand that can actually track my runs.
11-17-2017 00:43
11-17-2017 00:43
Here the same still not working. Installed new SW yesterday restart phone and restart Charge 2. Then it works one time but this morning again it DOESN’T WORK. -> FITBIT <-
Horribel customer suport 😢
11-17-2017 00:44
11-17-2017 00:44
11-17-2017 00:46
11-17-2017 00:46
11-17-2017 00:59
11-17-2017 00:59
And still this item has the Solved tag. 😞
I think Fitbit is doing nothing for us sinds it is “ solved”
Shame Fitbit
11-17-2017 01:07
11-17-2017 01:07
11-17-2017 01:15
11-17-2017 01:15
Dear KateFitbit
we are nearly two months further and still GPS DOESN’T WORK.
Is fitbit support living on another planet?
regards Jan
11-17-2017 02:14
11-17-2017 02:14
I’ve just been on Fitbit support twitter account and they have a new release available for the app. No mention of what bugs they fixed but you can get the latest 2.43version from App Store. Let’s hope it’s fixed
11-17-2017 02:16
11-17-2017 02:16
11-17-2017 06:30
11-17-2017 06:30
Downloaded the update, switched off the phone, restarted the phone, opened the app and allowed it to clean itself up after updating. I’ve now used it twice in a row without having to restart the phone and without any ‘check Fitbit app’ messages.... could this be the fix we’ve all been patiently waiting for ?
11-17-2017 06:32
11-17-2017 06:32
11-17-2017 08:26
11-17-2017 08:26
I have 2.43 already doesn’t do the job. Maybe once or twice.
11-17-2017 08:57
11-17-2017 08:57
My GPS usually works (only had one issue when it stopped working for part of my run), IF I get it connected at the start.
What I mean by that is I sometimes have to either close and re-open the Fitbit App (properly close it, not just go into another app) or remove my Charge 2 from Bluetooth and re-connect it to my phone.
Once it re-connects it is usually good at least for that exercise, and I repeat the same process again next time.
Good luck, hope this works for you too.
PS. I have had emails from Fitbit that they are still looking into the issue (for months as you said) but with nothing to indicate that they are any closer to a solution.
11-17-2017 12:26
11-17-2017 12:26
@Tinysuz, @scelllus, @Craig_B, @Yúmyúm, I've let our team know that you are continuing to have issues with GPS and your Charge 2 and seeing 'Check Fitbit app"
stuartrthomson@hotmail.com - same thing for your Blaze. I appreciate your reports and will update the thread as I hear more.
Actively managing your weight? Find accountability buddies on the Manage Weight board
11-17-2017 12:30
11-17-2017 12:30
11-17-2017 12:57
11-17-2017 12:57
Thankyou KateFitbit 👍
11-17-2017 18:26
11-17-2017 18:26
Would love a solution my Blaze is not connecting to phone’s GPS. No map... only steps
11-19-2017 05:12
11-19-2017 05:12
Thanks for replying Boost
I've read a couple of threads so have tried logging out or unpairing, then reconnecting etc. This probably works 80% of the time but I’m fed up of the faffing now and just want them to fix it!
Come on Fitbit sort it out!