Heart rate during exercise

[Moses11]

Fitbit continues to double down on the new app. Now the heartrate tracker during exercise is gone   Anyone have any suggestions for a new fitness tracker- one that actually listens to its customers and cares about fitness. 

[Moses11]

I saw that data. Its not even close to helpful. Why would I want to click on several different buttons to see my workout when I could look at the data in one glance prior. 

[sclark197770]

Don’t waste your money, I have premium and it’s the same. Canceled premium. Not worth the money to know I sleep like a giraffe 🙄😂. 

[Raminastylist]

I have been having their premium subscription for 2 years, and currently, I can’t see my heart rate during exercises either. Once I noticed that I immediately called support. They told me it’s kind of work on update at this moment. I requested to add my customer feedback that I was completely unhappy with this. I’ll definitely unsubscribe and buy Garmin if it doesn’t come back soon as it’s one of the reason I’m using Fitbit. 

[mcw53]

@Moses11I thought it was gone also. But when I walked into the house, they appeared. I suspect the data is stored on a fitbit server and you need a strong wi-fi for it to act real-time. Even in the house there is a serious lag for the graphics to be displayed. Maybe they're having server problems? Anyway, here are some of the graphics from my 4 mile walk this afternoon. 

[Raminastylist]

Mine looks completely different. I don’t see this graph – and trust me trying to find it I checked everything and everywhere. I hope it’s a bug which is going to be fixed soon as I noticed a lot of people complained about that. I agree with the previous comment I don’t want to know I sleep like a parrot. It doesn’t give me any kind of value. I pay every month to know the information about my sleep, my heart health, my menstrual health, recovery and how many calories I burn. That’s all.

[JennMI]

Agree. This change makes the Fitbit useless for exercise. It’s a good thing it’s Christmas time as a different fitness tracker is warranted unless they fix this new “simple” feature. 

[SunsetRunner]

That was the only feature I was using in my Fitbit. If it’s not there, I guess I don’t need Fitbit anymore… so strange to remove features that are actually useful. 

[dhimes]

It's probably a small thing but I would like to see the little sticker that gives your max heart rate for the interval again.  I liked seeing that number.

[Wales50]

Exercise heart graphs located

Below text was just shared by a user on a different thread on this topic which I’d followed so thought I would cut and paste here too - it works and all the graphs and data from my previous runs and exercises was there too - shame Fitbit help hadn’t shared this when asked mind you , but a good result anyway

“Click on a recent exercise and at the top right hand of the screen select the download/upload logo (box with arrow up). Select "Exercise" and there you go. It's a better way of locating other activities like "sleep", "food", "weight" and others. Everything is there as it was before the new design. Took me by surprise because I was emailing the graphs to myself for an easy access record and then it seemed to be gone. But it wasn't...”

[SunsetRunner]

Oh wow. What a faff, I’m glad it’s available but it’s not really improvement when it’s so difficult to get there. Thanks for sharing!

It looks slightly different at mine so I share if it makes it easier to anybody:

Click on exercise days, three dots on the right top corner, manage data, exercise, choose data range (for example last week) and click on review your data. That’s really not user friendly! Shame on you Google! 

[Grinder_412]

I found that if I wait a few hours that the heart rate chart, zone minutes, and GPS charts do eventually show up, but that it takes a few hours for them to appear. They haven't disappeared completely. It's definitely a bug, however it's a bug that I would have expected to have been caught before release.

[mcw53]

I found if you just wait (30 to 60 seconds), the exercise graphics do appear. I posted this yesterday ...

https://community.fitbit.com/t5/iOS-App/iOS-app-freezing-with-latest-update/m-p/5504161/highlight/tr...

[RyanElizabeth]

Thank you for this!!! I would have never discovered this on my own!!

[Raminastylist]

Wow, this works! Thank you so much for this information! 🙏

Strangely, even Fitbit support doesn’t know how to find it, at least they didn’t tell me where I could find the graphs. Also, another member who attached his graph earlier showed a completely different design. I’ll attach my graph here you can see how it looks like. 

 

[Hikerbug]

Agreed. This was the first thing that I looked at after a workout. I need the heart rate graph for a workout to see how I did, how hard I pushed, etc. The new single color format is simple, but boring and missing essential information. Really disappointing. 

[Wales50]

It is still on the app

[Heather-S]

I agree with @mcw53 that it is a sever lag issue because my map and heart rate graph does show up but it can take 30 seconds and sometimes I have to close the app and try again but I do eventually see maps and HR graph. 

[Kgriswo3]

I’m going to pile on here in the hopes that FitBit / Google will listen to their users and put the heart rate graph back into the details of logged exercises. If I’m hiking, weight training or doing spin, I want to know what my peak heart rate is and see how I recover during the workout.  

[Tmj213]

Literally the only point of tracking your heart rate is to see your heart rate at different parts of the exercise. This update is ridiculous. Pair it with the fact that I can’t connect the Luxe to my Peloton like I could a normal heart rate monitor and it essentially makes it a single use pedometer. 

[Scamp1956]

my heart rate during exercises is one of the stats I like the best now it’s gone. Just a total I like to know what I got in cardio peak etc.