Information syncs incorrectly after every fix for iOS 13 beta

[Mechelle1213]

Every time they “fix” ios 13 beta it messes up my app for ios 12. My step count is going down again. My heart rate for resting is way off. I’m not sure if anything else is not working correctly but those are my two biggest along with calories burn (it seems a little off too but I’m not certain)

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Mechelle1213, welcome to the Community Forums.

I'm sorry to hear that your information isn't being recorded correctly. I understand how important is to keep track of your information, and thanks for bringing this to my attention. Before anything else, let me share that iOS 13 beta is still not fully compatible with the Fitbit app and for this reason you may notice unusual app behavior. But, let's work on this together. I'd recommend to try the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Log back into the Fitbit app.
4. Tap on the Account icon > setup a device.
5. Choose your Fitbit device.
6. Select the option to replace and follow the onscreen instructions.

Once this is completed, verify that the green light on the back is blinking and wear your Fitbit device snug on your wrist, meaning not too tight or loose. This way you'll receive accurate heart rate readings.

let me know how it goes. 

[Mechelle1213]

I am not running ios 13 i am running ios 12 as soon as they “fix” 13 crashing it messes up mine.

Sent from my iPhone

[LizzyFitbit]

Hi @Mechelle1213. It's always great to see you here, and I'm sorry for my delayed response.

Thanks for clarifying that your iPhone is running iOS 12. I've checked with our Support Team and apparently they were already providing you with assistance. I'd recommend to keep working with them so you can receive more details about your case. You can also try the steps posted above and update the Fitbit app to ensure its performance.

Hope to see you around.

[shariwinst]

I was getting extremely high heart rates (almost 100% in the peak zone) suddenly after I updated to the new iPhone 11 and IOS 13.  After almost two days thinking I have a problem, I found this thread and followed these directions.  That seemed to fix my HR problem by actually setting up my Versa all over again.  Thank you!

[LizzyFitbit]

Hi @shariwinst. Welcome! It's nice to see a new face around.

Thanks for the information provided and I'm glad that the heart rate readings were fixed after following the steps posted in this thread. That's fantastic news and hope you can reach all your goals!

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

Hope to see you around! 😊

[shariwinst]

Actually it only worked for a short while and went back to reporting
extremely high and inaccurate HR. I did get a ticket number. Apparently
this is related to IOS 13. Hopefully there will be a fix soon.
--
Shari Winstead