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Is Fitbit MobileTrack available on iPhone 5c?

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‎10-22-2017 08:18 - edited ‎10-28-2017 09:53

‎10-22-2017 08:18 - edited ‎10-28-2017 09:53

Online is says I can set up Fitbit MobileTrack on the iOS app, and I wanted to use it while my Blaze was charging, but I can't find it anywhere!IMG_4411.PNG

 

IMG_4412.PNG

 

IMG_4413.PNG

 As you can see, the option is missing!!

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‎11-02-2017 02:49

In response to HyperNinjaZX

‎11-02-2017 02:49

@HyperNinjaZX  The iPhone 5c is a "Supported Device" for the app, but if you use the Supported Devices  help page and go one more click to see the features available on a 5c, you will see that Mobile Track is not included.  The 5c does not have a compatible motion co-processor.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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5 REPLIES 5

‎10-22-2017 10:18

‎10-22-2017 10:18

Do you have an iPhone 8? Sadly, MobileTrack is not available for the new phones yet. You can follow this thread for staff updates on availability. 

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‎10-24-2017 17:54 - edited ‎10-28-2017 09:56

In response to SunsetRunner

‎10-24-2017 17:54 - edited ‎10-28-2017 09:56

No, iPhone 5c (iOS 10)

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‎11-01-2017 19:53

‎11-01-2017 19:53

All I want to know is if its even available on the 5c, or is it a glitch/bug

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‎11-02-2017 02:49

In response to HyperNinjaZX

‎11-02-2017 02:49

@HyperNinjaZX  The iPhone 5c is a "Supported Device" for the app, but if you use the Supported Devices  help page and go one more click to see the features available on a 5c, you will see that Mobile Track is not included.  The 5c does not have a compatible motion co-processor.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-03-2017 19:59

In response to LZeeW

‎11-03-2017 19:59

Ok, thanks!

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