Issues after iOS 13.1.3 Update

[Jimmyc52]

Went completely nuts. I’ve rebooted twice, removed &  reinstalled app twice and it’s changing screens like  a cartoon! DON’T UPDATE! On my counter USSEELEESSS! 

Moderator edit: Clarified subject

[SunsetRunner]

Follow-up to a previous message where I expressed concern about a second IOS update that occured last week;  I did not upload the second update, but I discovered on Tuesday that the update updated in my phone automatically.  Thankfully my device is still working.

[SunsetRunner]

This is fantastic news @SunsetRunner !! Happy Stepping!! 😃

[Jimmyc52]

So it appears The Culprit is with Fitbit not Apple? INTERESTING. Why can’t I get any help here, the FIBIT COMMUNITY?


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[Jimmyc52]

I have a stable of cardiologists thanks. I suffer from heart failure, one of the reasons for this device. I want to return this. My primary goal is to monitor HR. I have a finger device the measures hr & O2, so Fitbit is useless!


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[SunsetRunner]

Hello again @Jimmyc52 

I have tried helping you the best that I can. If you feel you need further assistance I would suggest contacting Fitbit Customer Service. You can a find ways of contacting them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Again, I’m sorry I couldn’t be of more help 

[Jimmyc52]

Thank you so much for your help. I’m old & getting very upset with this situation. I will contact support, very stressed


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[Jimmyc52]

First had a from the mid-east that I couldn’t understand. Every answer he gave me came from a script! Talk to supervisor. Ran through the whole process no success. Asked to return it, nope! Didn’t buy it from our website! More than  45days old! They just keep stepping back taking money and screwing the public thank you very much!!!

[SunsetRunner]

Hello again @Jimmyc52 

Have you considered calling/contacting the place where you did indeed purchase the Fitbit Tracker? They may have a return/warranty policy.

[Jimmyc52]

Thanks for your support. I got wonderful help from the community but absolutely none from the corporation. That tells me all I need to know about corporate America today. I believe that’s part of the reason for all the distain in America today because of lack of trust in corporate America!

[SunsetRunner]

Sadly I spoke too soon.  It appered my phone had updated unexpectedly but it did not.  Still holding off as long as I can on the update.  

[Katusa]

What DEBACLE>...I guess you have been sleeping and haven't noticed since IOS 13.xx FITBIT, doesn't sync or pair..thanks for no help.

[Odyssey13]

Hi @Katusa  I can assure you that @SunsetRunner is aware of the iOS problem because it's a banner at the top of the forum and because she has been posting to help other members. Please know that there are guidelines (Terms of Service) to post on these forums and be kind. You can read more about the TOS here - click. Sorry you're upset, but this post isn't addressing your situation, but it's calling out a member who has only tried to help.

Might be a good time for members to know which people posting on the forums are Moderators or Fitbit Employees.  click to learn how

We try to keep the forums friendly and productive. I've used Fitbit devices for over six years and have had little issue with them. Not everyone has the same experience and not everyone comes to the forums.

[emili]

@Odyssey13 ..drop the mic sister...drop the mic..

In all seriousness,  it is frustrating when things don't work as expected.  I get just as upset when things I expect to work and have worked in the past suddenly stop working. Fitbit as a company isnt in business to make us miserable.  They offer a product and service with the same expectations that we have..that it will work.  They test, they break,  they retest, they release. But technology being what it is and the variables that exist,  things will go wrong. It's a given. They release a product in a current market.  They make adjustments in future markets,  but that takes time.  It will be fixed. Have faith.

[N8teGee]

@Katusa This might also be a good time to learn who/what the Community Council actually is (here). If you can't be bothered to read, I will summarise it for you. We are fellow users just like yourself, who volunteer out of our own time to help fellow users with issues. 

[Rich_Laue]

@Katusa if you want to personally address another user, you probably should do this through a private message, rather than broadcast it to the world. 

Since your post has nothing to do with the Charge 2 hardware ive moved it to the iOS board. On second thought i have merged your cross posting. 

[Rich_Laue]

@Jimmyc52 the problem is only partially Fitbits fault, Apple in their wisdom to give the best experience to their users, made a change in the way they handle notifications in iOS 13. Also they conveniently decided to release no info on what the changes are or how a third party can intercept notifications. 

So yes both fitbit and Garmen are at a disadvantage. Please don't blame fitbit for Apples wanting their users to use only apple products. 

[Rich_Laue]

@Katusa please re-read the community guidelines, there really do not differ from any other community, whether in real life or virtual. 

[Jimmyc52]

I first quoted “debacle” with the initial email about IOS 13. No, I’m not associated with this company. With the way they treat consumers, they’ll not be in business long🙏


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[Jimmyc52]

I’m just looking for RESOLVE. Large corporations are crapping on society. I’ll be gone soon, but I’d hoped to leave this world a little better. THATS a pipe dream! Thanks 
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[Jimmyc52]

THATS the debacle! They’re no longer compatible!


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