05-12-2020 13:15 - edited 05-18-2020 10:38
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05-12-2020 13:15 - edited 05-18-2020 10:38
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Update 5/15/2020:
Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1.
Please check out this article for iOS troubleshooting tips.
Thanks very much for your reports.
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Accepted Solutions
05-15-2020 17:25
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05-15-2020 17:25
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Hi everyone! Thank you for your replies.
The workaround was provided previously in this thread and I just wanted to clarify the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-11-2020 21:40
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05-11-2020 21:40
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After updating the iOS 13.4.1, I am unable to synch my device with the app.
05-12-2020 06:59
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SunsetRunner
05-12-2020 06:59
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05-12-2020 07:08
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05-12-2020 07:08
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synched it the morning, updated the iOS in the evening and discovered the
problem later in the evening.
05-12-2020 07:33
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05-12-2020 07:33
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Hello-
i just installed the latest IOS update and now my inspire HR will not synch with my app. I have turned on and off the blue tooth and deleted the fitbit app and put it back on. In the blue tooth settings it says my fitbit is not connected. What should I do? My fitbit is less than 2 months old.
thanks!
05-12-2020 07:40
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05-12-2020 07:40
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Can not sync to IPhone
05-12-2020 08:21
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05-12-2020 08:21
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Sent from my iPad
05-12-2020 09:15
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05-12-2020 09:15
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My charge 3 sync all-day feature still doesn’t work now after my iPhone 7 updated last night Fitbit will not sync with phone😜
05-12-2020 11:41
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05-12-2020 11:41
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I am having the same issue. My Fitbit is about 8 months old. Tad frustrating and hope it gets resolved soon! I haven't been able to sync since I got the new iOS update on Sunday. 😕
05-12-2020 14:26
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05-12-2020 14:26
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Hello, my issue is occurring when I am tracking my activity. It loses its connection mid run and then doesn’t plot my activity on a map. Has only happened after the update.

05-12-2020 15:02
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05-12-2020 15:02
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Same issue here. I have removed my Fitbit, reinstalled it, and it wouldn’t connect. Deleted and reinstalled app, same thing. I can’t use my Fitbit app at all anymore.
i tried going online, but I can’t add my Fitbit there either. This is very frustrating! Would love to change my alarm and I can’t!
Can someone advise how to fix this? I feel like this may be apple wanting us to use an Iwatch
05-12-2020 16:14
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05-12-2020 16:14
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Hi same thing happened to me. After updating my iOS my Fitbit stopped syncing. I removed the app and now I cannot even get it reinstated! So frustrating!
05-12-2020 18:07
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05-12-2020 18:07
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I tried all the troubleshooting non of them have worked. I can no longer get the Bluetooth to be able to find my Fitbit no matter what I’ve tried.
05-12-2020 18:23
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05-12-2020 18:23
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Hello. I've tried all those steps and nothing worked. I tried the Chat Support function - tried all the steps again plus a few more, and was told the issue is being worked on. When I asked how long it should take, I was told to try again in 1 - 2 weeks.
05-13-2020 03:02
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05-13-2020 03:02
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To add my input,
My Fitbit Charge 3 all day sync doesn't work anymore but notifications are still working.
When I go for a run, I lost the GPS link after like 1 min (maybeless), and I should put the fitbit app as active app on the phone to get it back, not issue afterwards (about 40 min run).
And I've to manually open the app and launch sync to get latest data.
Cheers
05-13-2020 06:21
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05-13-2020 06:21
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Same issue for me. Tried all of the steps. What worked was:
1. In Bluetooth settings on iPhone, select the (i) for the Charge device, and select "Forget This Device".
2. From the Bluetooth screen, repair your Fitbit device.
05-13-2020 07:18
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05-13-2020 07:18
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I only updated my phone on Monday night after a run, which worked as normal, been on two bikes rides since and after saying connect it is not logging any distance...just time?
this is on my Versa 2....
05-13-2020 07:39
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SunsetRunner
05-13-2020 07:39
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I have tried all these options many times since Sunday....nothing works and my Fitbit charge 3 is now a very basic pedometer !
Is there an update to fix this on the horizon? Please say there is.....🤞
05-13-2020 08:24
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05-13-2020 08:24
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I assume you lost data?

05-13-2020 08:27
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05-13-2020 08:27
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Thank you! That worked.

