Issues syncing after updating to 13.4.1

[KateFitbit]

Update 5/15/2020:

Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

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I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1. 

Please check out this article for iOS troubleshooting tips. 

Thanks very much for your reports. 

[Skiboy]

Hi Betsy, It worked for us too. :)Sent from my Samsung Galaxy smartphone.

[Dawnphenix]

where do I find what worked from pl66?

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*DAWN*

[Dawnphenix]

hi, where can I find what worked from pl66?

[PL66]

here it is:

It appears be more an iOS problem, introduced by Apple. Have you tried this "your device to connect to Bluetooth follow the steps in @PL66's post, go into your settings under Bluetooth click forget his device and set up again"

[Ylm567]

Tried everything and nothing works.

[Skiboy]

I agree with PL66 . For many people it’s an iOS update problem and it’s up to Apple to fix it.
Please remember Apple are now in direct competition with Alphabet who own Google and Fitbit.
In these financially troubled times for companies across the globe , expect no favours between competitors.
As we have seen, some remedies have worked, unfortunately not for all .

Sent from my iPhone

[LiliyaFitbit]

Hello everybody, thank you for participating in the forums. I am sorry for the delayed reply.

Thanks to all for the efforts to resolve the issue, sharing the solutions and tips to help other users. I am glad to hear that a workaround shared in this thread helped some users to resolve the issue. You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

I understand that this can be very frustrating and appreciate your feedback since this helps us to keep improving. We’re currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

I'll be around if you have any questions. 

[Erinmcarlson]

Hello, I’ve done all of those steps and the “work around” and mine still
isn’t syncing. How can I get help with this? What can I do next?

[Skiboy]

Xlnt 🙂

Sent from my iPhone

[LiliyaFitbit · Accepted solution]

Hi everyone! Thank you for your replies.

The workaround was provided previously in this thread and I just wanted to clarify the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

If you have any questions, feel free to let me know.

[taortelli]

Lily:

thanks for the update. It’s helpful to know that this issue is recognized and steps are being taken to resolve it. 

I can now sync my Fitbit however the only data that is displayed on my app on my iPhone and iPad is calories burned - not steps. It also doesn’t show sleep info. I can see how many steps I’ve taken by looking directly at my Fitbit. Also, if I log into Fitbit on my windows computer, the step count is still being tracked there. This is clearly an issue since the latest iOS update that occurred this week. 

[taortelli]

Hello all. There is hope. After numerous attempts, it appears that i have been able to re-pair my Fitbit and iPhone. Thanks to everyone for their help. 

[AlfieDog]

Thank you Skiboy, sorry to be dumb but how do I do that?
Thanks
Alfiedog

Sent from my iPhone

[Dawnphenix]

On iPhone go into settings, Bluetooth, select forget this device. Then when it asks for “allow Fitbit to access this device” select yes. Mine reset. It worked for me.

Sent from my iPad

[Skiboy]

Hi Alfie,

click on your icon in the top left of the screen. That will then show your account details and devices.

Scroll to the bottom and click Advanced Settings.

Yoy will then see Automatic time setting at the top of the screen . Make sure the bubble on the right is green and that should sync with time in your location. 
it should also say underneath the green bubble what time zone location you are linked to . 
if you’re in the UK it should say London. 

[Zoes-mom]

This did not work for me!  Next?

[Skiboy]

Hi Zoe, 

If it’s the Automatic time function which didn’t work then disable the green bubble and set manually to the time zone you are in . Remember we are in British summertime in the UK so you may have to take the +1 option.

[Rubydrama]

I did this yesterday and it worked but it has stopped syncing again today.

Moderator edit: format

[Rustelle]

For the past week my phone calls have been syncing with my Fitbit without having to re-sync daily!!! It has been so nice, however text message and other app notifications are still not showing up and I have double checked all my settings. The only app that is showing notifications on my Fitbit is the Life360 app. Hopefully Fitbit is actively working on this to get it resolved. 

[Ylm567]

Worked with iPad so thanks, but not for the iPhone