Issues syncing after updating to 13.4.1

[KateFitbit]

Update 5/15/2020:

Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

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I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1. 

Please check out this article for iOS troubleshooting tips. 

Thanks very much for your reports. 

[Barsinga]

After updating the iOS 13.4.1, I am unable to synch my device with the app.

[SunsetRunner]

Hi @Barsinga and welcome to the Help Forums!  Please tap here and check out some good trouble shooting tips. 

[Barsinga]

I would like to add that synching pops a "device not found" message. I
synched it the morning, updated the iOS in the evening and discovered the
problem later in the evening.

[naomiswrk]

Hello-

i just installed the latest IOS update and now my inspire HR will not synch with my app. I have turned on and off the blue tooth and deleted the fitbit app and put it back on. In the blue tooth settings it says my fitbit is not connected. What should I do? My fitbit is less than 2 months old.

thanks!

[Nannydillon]

Can not sync to IPhone 

[Alba48]

Yes this is what happened to mine

Sent from my iPad

[Sjew]

My charge 3 sync all-day feature still doesn’t work now after my iPhone 7 updated last night Fitbit will not sync with phone😜

[Lauracook20]

I am having the same issue. My Fitbit is about 8 months old. Tad frustrating and hope it gets resolved soon! I haven't been able to sync since I got the new iOS update on Sunday. 😕

[Markng16]

Hello, my issue is occurring when I am tracking my activity. It loses its connection mid run and then doesn’t plot my activity on a map. Has only happened after the update. 

[Sibleym]

Same issue here.  I have removed my Fitbit, reinstalled it, and it wouldn’t connect.  Deleted and reinstalled app, same thing.  I can’t use my Fitbit app at all anymore.

i tried going online, but I can’t add my Fitbit there either.  This is very frustrating!  Would love to change my alarm and I can’t!  

Can someone advise how to fix this?  I feel like this may be apple wanting us to use an Iwatch

[Eduna]

Hi same thing happened to me. After updating my iOS my Fitbit stopped syncing. I removed the app and now I cannot even get it reinstated! So frustrating!

[WithFlare]

I tried all the troubleshooting non of them have worked. I can no longer get the Bluetooth to be able to find my Fitbit no matter what I’ve tried.

[Karemelah]

Hello.  I've tried all those steps and nothing worked.  I tried the Chat Support function - tried all the steps again plus a few more, and was told the issue is being worked on.  When I asked how long it should take, I was told to try again in 1 - 2 weeks.

[Geoffroi]

To add my input,

My Fitbit Charge 3 all day sync doesn't work anymore but notifications are still working.

When I go for a run, I lost the GPS link after like 1 min (maybeless), and I should put the fitbit app as active app on the phone to get it back, not issue afterwards (about 40 min run).

And I've to manually open the app and launch sync to get latest data.

Cheers

[PL66]

Same issue for me. Tried all of the steps. What worked was:

1. In Bluetooth settings on iPhone, select the (i) for the Charge device, and select "Forget This Device".

2. From the Bluetooth screen, repair your Fitbit device.

[Hoddyfam5]

I only updated my phone on Monday night after a run, which worked as normal, been on two bikes rides since and after saying connect it is not logging any distance...just time?

this is on my Versa 2....

[SunsetRunner]

I have tried all these options many times since Sunday....nothing works and my Fitbit charge 3 is now a very basic pedometer ! 

Is there an update to fix this on the horizon? Please say there is.....🤞

[JAZear]

I assume you lost data?

[JAZear]

Thank you! That worked.