Issues syncing after updating to 13.4.1

[KateFitbit]

Update 5/15/2020:

Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

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I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1. 

Please check out this article for iOS troubleshooting tips. 

Thanks very much for your reports. 

[fluffybinks]

i did what you suggest and now my fitbit is not found in the iphone bluetooth at all so cant connect!

[fluffybinks]

Looks like my fitbit is now found and it has fixed the problem - at least for today!

Steps I took.

Restart fitbit

removed fitbit from bluetooth.

restart iphone

re-add fitbit to bluetooth

refresh

this took an hour to figure out but its now up to date.

[Karemelah]

This worked for me.  I'm sure I did it previously, but this time did the trick.  Thank you.  Now I can join challenges again.

[Nomnorth]

I’ve had the same issue. It’s been over a week since it would sync. Apple and Fitbit really need to talk and get it fixed. 

[Dawnphenix]

Open the Fitbit website, On google or whatever search engine you use, create an account, look at your dashboard there.

Sent from my iPad

[Dawnphenix]

Download the app again, or go online to Fitbit website and register or create an account you can see your dashboard there and reinstall your Fitbit.

Sent from my iPad

[dmcyber]

Totally agree👍

[Nikkii7]

I’m able to synch but the main display in the app doesn’t load up, I’ve tried just about everything and I can’t figure it out.

[Nikkii7]

Got it to work right after I posted, of course that happens!

[Hevlar1]

I’ve tried to re-pair my device (Versa 2) but it’s no different. I’ve lost all sleep, steps and exercise data. What can I do? 

[kafrost]

I’ve tried this “workaround” and it still doesn’t work 

[Hevlar1]

Hi, when you say restart Fitbit, do you mean reinstalling the app? 

[SamMuskett]

My iPhone 11 won’t even let me have an option to remove device. Won’t sync at all!

[Marretje55]

Yes

Verstuurd vanaf mijn iPhone

[Shelbylady]

I’m so sorry you guys are still experiencing issues. It was a pain for a few days but finally ignoring the device on my IPAD’s Bluetooth and repairing it fixed the problem. It was the latest up to 13.4.1 that failed to allow me to sync. I sent several messages to Fitbit support on Twitter and they keep giving me the same run around rebooting, deleting the app, so on a d so on. It took another Fitbit user to tell me to ignore the device on Bluetooth and miraculously that did the trick. I hope you all get some answers soon.

Sent from my iPad

[Sally2020xx]

Hi I have tried to synch from the actual app but no luck. It comes up connect to Bluetooth on phone. No device is showing in my Bluetooth on iPhone. Iam so annoyed. Customer service keep repeating same things to me. No use. I don’t know where to go from here. Device not fit for purpose. They won’t refund or exchange device either. I bought from very.co.uk. Past their return time. 

[Slloy21]

I followed the steps and phone and iPad are now syncing but it appears Fitbit have done something and steps sleep patterns and resting heartbeat are not on the main screen. I found them on a different page in the app with a section to press to open e.g sleep patterns but this is greyed so you cannot add it. After reading other reports it appears Fitbit have updated the app to their detriment. If it carries on I may ditch the Fitbit which up to now has been great

[Janborini]

iOS 13.5 is out, maybe that will sort things

[Nomnorth]

I finally had some luck. I went to settings on my iPad and iPhone and
clicked on Charge 3 and then deleted it. Rebooted my iPad and iPhone. And
looked at the app. Amazingly it started to sync. Who knows why. But now I
have the right time and it all works.
--
Sally

[Slloy21]

Nope not sorted. After reading some posts I wonder whether Fitbit have updated their app and if you want sleep patterns and resting heart rate etc you have to pay £7.99 per month for the privilege!!!

Sent from my iPad