05-12-2020 13:15 - edited 05-18-2020 10:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


05-12-2020 13:15 - edited 05-18-2020 10:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Update 5/15/2020:
Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1.
Please check out this article for iOS troubleshooting tips.
Thanks very much for your reports.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
05-19-2020 16:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 16:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
i did what you suggest and now my fitbit is not found in the iphone bluetooth at all so cant connect!
05-19-2020 16:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 16:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Looks like my fitbit is now found and it has fixed the problem - at least for today!
Steps I took.
Restart fitbit
removed fitbit from bluetooth.
restart iphone
re-add fitbit to bluetooth
refresh
this took an hour to figure out but its now up to date.
05-19-2020 16:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 16:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
This worked for me. I'm sure I did it previously, but this time did the trick. Thank you. Now I can join challenges again.

05-19-2020 17:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 17:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I’ve had the same issue. It’s been over a week since it would sync. Apple and Fitbit really need to talk and get it fixed.
05-19-2020 17:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 17:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPad

05-19-2020 17:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 17:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPad

05-19-2020 17:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 17:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Totally agree👍

05-19-2020 21:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 21:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I’m able to synch but the main display in the app doesn’t load up, I’ve tried just about everything and I can’t figure it out.

05-19-2020 21:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 21:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Got it to work right after I posted, of course that happens!
05-19-2020 22:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 22:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I’ve tried to re-pair my device (Versa 2) but it’s no different. I’ve lost all sleep, steps and exercise data. What can I do?
05-19-2020 22:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-19-2020 22:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I’ve tried this “workaround” and it still doesn’t work
05-20-2020 00:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 00:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi, when you say restart Fitbit, do you mean reinstalling the app?

05-20-2020 00:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 00:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
My iPhone 11 won’t even let me have an option to remove device. Won’t sync at all!
05-20-2020 01:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 01:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Verstuurd vanaf mijn iPhone

05-20-2020 08:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 08:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Sent from my iPad
05-20-2020 09:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 09:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi I have tried to synch from the actual app but no luck. It comes up connect to Bluetooth on phone. No device is showing in my Bluetooth on iPhone. Iam so annoyed. Customer service keep repeating same things to me. No use. I don’t know where to go from here. Device not fit for purpose. They won’t refund or exchange device either. I bought from very.co.uk. Past their return time.
05-20-2020 09:46
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 09:46
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I followed the steps and phone and iPad are now syncing but it appears Fitbit have done something and steps sleep patterns and resting heartbeat are not on the main screen. I found them on a different page in the app with a section to press to open e.g sleep patterns but this is greyed so you cannot add it. After reading other reports it appears Fitbit have updated the app to their detriment. If it carries on I may ditch the Fitbit which up to now has been great

05-20-2020 11:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 11:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
iOS 13.5 is out, maybe that will sort things

05-20-2020 11:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 11:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
clicked on Charge 3 and then deleted it. Rebooted my iPad and iPhone. And
looked at the app. Amazingly it started to sync. Who knows why. But now I
have the right time and it all works.
--
Sally

05-20-2020 12:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-20-2020 12:19
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPad

