04-10-2020 14:42
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04-10-2020 14:42
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Since updating my phone to iOS 13.4.1 my charge 3 will not synch. Have tried everything in the help function.
Does anyone else experience This problem and did you fix it
thanks Shane
Answered! Go to the Best Answer.
05-19-2020 10:06
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05-19-2020 10:06
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I just did the update on the app and still my Charge 3 is not found . I know this is a problem from Apple’s update but this has been ongoing since last week. When will this be fixed?
05-19-2020 11:28
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05-19-2020 11:28
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The support person told me to go to Bluetooth, press i and press “forget this device” Then she told me to reInstall the Charge. Once it paired I pressed install per the instructions and then a 4 digit number came up on my watch (this didn’t happen previously). I followed the directions and voila, FINALLY I got my watch to sync.
FYI, it kept the data from my steps, but didn’t have any data from my sleep since the May 8 th date when I had installed the Apple update.
Hope this helps.
05-19-2020 11:35
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05-19-2020 11:35
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Sent from my iPhone

05-19-2020 11:38
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05-19-2020 11:38
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05-19-2020 11:42
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05-19-2020 11:42
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05-19-2020 11:43 - edited 05-19-2020 13:13
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05-19-2020 11:43 - edited 05-19-2020 13:13
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I’ve owned 3 Fitbits, a One, a Charge HR and now a Charge 3. Although I like the look of the Charge 3 (have a mesh metal band) I have always had difficulty getting it to sync. I have to do a restart by plugging into the charger, pressing the button until I gets smiley face, then I can get it to sync. I never had a problem with getting the One or Charge HR to sync. I liked how the Charge HR functioned, but didn’t care for its looks and being mostly plastic, it fell apart so had to throw it in the trash. And more recently I had to resurrect an old iPhone to get the Charge 3 to sync. Although I like the looks of the Charge 3, I’m seriously thinking of looking at fitness trackers made by other manufacturers. Anyone found one made by another manufacturer that looks as good as the Charge 3 but functions better?
05-19-2020 12:10
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05-19-2020 12:10
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Sent from my iPhone
05-19-2020 12:27
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05-19-2020 12:27
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Thank you 2marsuccess for your instructions! Followed them to the letter and I’m back up and running - excuse the pun!
And thank you to Fitbit for the update. A lot of happy people now I hope.
05-19-2020 12:40
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05-19-2020 12:40
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05-19-2020 12:41
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05-19-2020 12:41
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05-19-2020 12:48
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05-19-2020 12:48
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Thank you so much! I spent close to an hour on the phone with fitbit today and they were not able to fix the problem as you did! Much appreciated!!
05-19-2020 13:00
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05-19-2020 13:00
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Please note everyone.... there is now a new version of he fitbit App available on the app store (v3.21). Even though my Charge 3 has now been working for 3 days I crossed my fingers and uploaded the new version.
Glad to say that my charge 3 is still synching OK.
I'm guessing this new version may include a fix which Fitbit had been circulating sneakily somehow just to see the reaction and to see if people said that it worked.
If you're still having trouble upload the new version of the App
05-19-2020 14:02
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05-19-2020 14:02
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Yes Sent from my iPhone
05-19-2020 14:17
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05-19-2020 14:17
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Good luck.
I was almost ready to get a new device too but now I’m a happy camper.

05-19-2020 14:27
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05-19-2020 14:27
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So I did just that - reset the iPhone back to factory settings but guess what. It didn’t work.
Still waiting for Fitbit to get it sorted. Not impressed
Sent from my iPhone
05-19-2020 16:41
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05-19-2020 16:41
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Sent from my iPad

05-19-2020 16:43
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05-19-2020 16:43
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Sent from my iPad

05-20-2020 04:40
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05-20-2020 04:40
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Well, I guess I spoke too soon, as the fix on both my iphone and ipad did not last long. The good news is I got faster at going through the steps and getting it to work again, but shortly thereafter my tracker was no longer recognized by my bluetooth or able to sync on either device.
As for uploading the new version of the fitbit app, the app store did not seem to offer that option. Each time I reinstalled the app I assumed they were offering the most recent update Is there a place on the app that states the version? Anyway, the plan now is to get at least one of the devices to work each day to reflect my activity, and keep that up until Apple comes up with a fix.

05-20-2020 04:57
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05-20-2020 04:57
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Don't expect anything from Apple because it's not Apple's fault. With Windows 10 I have the same problem. Maybe they want transfer us to Google, the new owner of Fitbit. I'm just not saying too much more here because the moderator is already removing messages where I express me negative about Fitbit. I think this message will also be deleted soon.

05-20-2020 05:04
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05-20-2020 05:04
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they should update their apps accordingly to comply and communicate with
Apple...I’m aware Apple are constantly updating their software ... I’m not
sure of the benefit but why does some phones facilitate Fitbit app whilst
others don’t. I’ve spent a so much time on this, I have relatively new
iPhone 8, and charge 2 ... sick of it all to be honest .. I’m still waiting
for Fitbit to respond as promised ..that promise now 6 days ago

