Issues with Custom food logging (Calories revert to 0)

[KateFitbit]

We've aware of an issue when entering a custom food, total calories are dictated by whatever the number is for "Calories from fat". If you have 0 calories from fat, you will see 0 Calories. 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[SteveH]

This seems to be a known bug that Fitbit are looking into. Keep an eye on the following thread where they are posting updates:

https://community.fitbit.com/t5/iOS-App/Issues-with-Custom-food-logging-Calories-revert-to-0/m-p/417...

[RickM63]

Food and calories through the Fitbit app. It appears to be an issue as my wife can’t enter any either without it defaulting to 0

[Rich_Laue]

Their are 4 different versions of the fiitbit app for four different platforms. Which phones are r Fitbit apps on @RickM63 

Also have you tried adding food through the web? 

[AlishaRoo]

I spoke to an agent a week ago about the calories remaining at 0 when adding a custom food. How long is this going to take to resolve? Kind of defeats the point of this app without being able to track food...

[SteveH]

Keep an eye on the following thread where Fitbit are posting updates on this issue:

https://community.fitbit.com/t5/iOS-App/Issues-with-Custom-food-logging-Calories-revert-to-0/m-p/417...

[AlishaRoo]

Thanks ✌️

[DogWalker769]

How come every time I go to make a custom food it won’t allow me to put calories in, it automatically makes it zero? Even if I go to edit a custom food I made a long time ago to update the calories it will just zero then out? Never had this problem before till about a month ago.

[Rich_Laue]

@DogWalker769 I assume your entering food through an iOS app and not your Fitbit One. 

This is a known issue, see above. 

[Frose_95]

Hi Kate,

Are you also looking into the other issues when logging custom foods regarding decimal places, and not being able to use them in the iOS App anymore?? I am having to use the desktop version to log any new or custom foods which is quite frustrating.

Many Thanks,

Freddie

[Kt_Jas]

Yes. I'm experiencing the exact same issues.

iOS 13.3.1 -- entering custom food: calories entered revert to 0 upon saving. Decimals not allowed in any numerical value field

Win10 -- calories for custom food will save. Decimals not allowed in any numerical value field.

[Fixitogfy]

They are traditionally not responsive to complaints. I get it that they may be down people now due to pandemic but it’s never a good response when there’s a glitch. 

[JoeBelle]

Is there any real estimation, other than just “soon,” when this problem will be fixed?

[Aina.L]

I'm having the same problem. Tried everything to fix it but nothing so far...

[SunsetRunner]

Looks like you can create a new food on the Fitbit website and add calories, no problem. It then shows up in the app.  A bit cumbersome but with everyone at home maybe we all have more time on our hands to fill.......

[MJK06]

It’s getting long to get fixed ...

Sent from my iPhone

[Nunul]

Hi,

Is it possible to see the custom food I entered daily in a complete chart? e.g custom food I entered on Monday from Breakfast to Dinner? This is because I forgot or may not remember if I have entered my custom food for breakfast/lunch/dinner/snack etc.

Thank you.

[BryonySheard]

Has this been resolved yet???

[Nunul]

@BryonySheard Not yet.

[mizznipp]

I cant add any calories on my phone app. I was able to add them on the computer, but now I am not able to even do that I talked to customer support two weeks ago and they said they were working on it. TWO WEEKS? They should have it fixed now. I think Im going to swicth to Apple. This has happened way too many times. Anyone else have this trouble?

[Triepur]

So temporary fix is to log total calories in the total calories from fat tab also then??